Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vannthou In

Windsor,ON

Summary

Goal-oriented manager and team player with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

21
21
years of professional experience

Work History

Tile Setter Assistant

Isabella Tiles
03.2018 - Current
  • Reduced material waste by accurately cutting tiles to fit around obstacles such as pipes or electrical outlets.
  • Set up and removed support structures such as folding ladders and scaffolding.
  • Aided in leveling subfloor surfaces, ensuring a stable foundation for new tile installations.

Online Commerce

V2 Boutique Self Employed
02.2014 - Current
  • Managed customer service inquiries, resolving issues promptly and maintaining high level of client retention. 5 star rated business.

Caregiver, Special Needs

Tebe Jones
01.2013 - Current
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Enhanced quality of life for special needs individuals by providing personalized care and attention.
  • Prepared meals and snacks and fed clients.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.

Board of Directors

FeedDaStreetztour.org
01.2012 - Current
  • Supported talent acquisition efforts by serving as ambassador for multiple organization at industry events and conferences.
  • Played active role in crisis management efforts when necessary, mitigating potential damage to company's reputation or financial stability.
  • Collaborated with fellow board members to establish robust succession planning process for key leadership positions within organization.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Event Coordinator

Self-employeed
01.2003 - Current
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Developed creative themes for events and created related activities to engage attendees.
  • Coordinated florists, photographers, and musicians for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Wedding Planner

Photographer

Self-employeed
01.2008 - 03.2019
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Monitored trends in photography to stay current in industry.
  • Customized photography strategies based on intended use and client preferences.
  • Researched new camera equipment and accessories.

Dispatch Coordinator for Snapp Delivery

Snapp Delivery
04.2015 - 03.2017
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized customer feedback to improve customer service.
  • Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
  • Monitored and tracked dispatch communication systems.

Education

High School Diploma -

G.A. Wheable Centre For Adult Education
London, ON
04.1998

Skills

  • Advertising Campaigns
  • Customer Service
  • Interdepartmental Collaboration
  • Operations Management
  • Budgeting and Expenditures
  • Pre-sales support
  • Performance Evaluations
  • Reference selling
  • Time Management
  • Brand Marketing
  • Price Schedules
  • Team Recruiting and Onboarding
  • Digital Marketing Strategy
  • Relationship Building
  • Customer Billing
  • Appointment Scheduling
  • Account Management

Languages

English
Native or Bilingual

Timeline

Tile Setter Assistant

Isabella Tiles
03.2018 - Current

Dispatch Coordinator for Snapp Delivery

Snapp Delivery
04.2015 - 03.2017

Online Commerce

V2 Boutique Self Employed
02.2014 - Current

Caregiver, Special Needs

Tebe Jones
01.2013 - Current

Board of Directors

FeedDaStreetztour.org
01.2012 - Current

Photographer

Self-employeed
01.2008 - 03.2019

Event Coordinator

Self-employeed
01.2003 - Current

High School Diploma -

G.A. Wheable Centre For Adult Education

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Vannthou In