Vannesa De Marquez

🔷Conducted end-to-end analysis of operational inefficiencies in construction workforce and vendor management processes, focusing on labor tracking, subcontractor classification, and billing accuracy.

🔷 Identified critical issues including duplicate employee records, misclassification of workforce types, and inconsistencies in time tracking and reporting systems.

🔷 Designed and proposed a structured process improvement framework including centralized master data governance, standardized worker classification rules, and controlled time tracking workflows.

🔷 Implemented recommended process controls that significantly reduced employee duplication and improved data integrity across operational systems.

🔷 Reduced missing hours reporting from approximately 40% to 8%, improving accuracy in labor cost allocation and project financial visibility.

🔷 Improved cross-functional alignment between operations, finance, and vendor management teams, reducing billing disputes and enhancing decision-making accuracy.

🔷 Increased operational efficiency by improving transparency, accountability, and control over workforce tracking and vendor billing validation processes.

🔷 Partnered with enterprise clients across technology, education, insurance, security, and nonprofit sectors to identify business needs and support the delivery of technology-enabled solutions.

🔷 Gathered, analyzed, and documented business requirements, ensuring alignment between client objectives and technical solution capabilities.

🔷 Served as the primary liaison between customers, product teams, operations, and technical stakeholders to facilitate effective communication and solution delivery.

🔷 Conducted business needs assessments and supported the evaluation of processes, identifying opportunities for operational improvements and enhanced customer experience.

🔷 Collaborated with cross-functional teams to define project scope, priorities, timelines, and solution requirements for strategic client initiatives.

🔷 Assisted in the implementation of digital products and telecommunications solutions, coordinating stakeholders and supporting issue resolution throughout project lifecycles.

🔷 Monitored project progress, tracked action items, and communicated updates to internal and external stakeholders to ensure successful execution.

🔷 Supported process improvement initiatives by analyzing operational challenges and recommending practical, scalable solutions.

🔷 Prepared business documentation, reports, presentations, and project updates to support decision-making and stakeholder alignment.

🔷 Managed relationships with key enterprise accounts, ensuring high levels of customer satisfaction and business continuity.

🔷 Contributed to digital transformation initiatives by bridging business requirements with technical teams and supporting solution adoption.

🔷 Managed enterprise technology accounts, partnering with public and private sector organizations to understand business needs and support the delivery of networking, infrastructure, and digital transformation solutions.

🔷 Collaborated with clients, technical teams, solution architects, and pre-sales engineers to identify requirements and align technology solutions with business objectives.

🔷 Facilitated communication between business stakeholders and technical teams, ensuring requirements, expectations, and project deliverables were clearly defined and understood.

🔷 Analyzed client challenges and operational needs to support solution design, proposal development, and implementation planning.

🔷 Led and coordinated complex procurement and bidding processes, including RFPs, RFQs, and public tenders, ensuring compliance with technical, commercial, and regulatory requirements.

🔷 Developed business proposals, requirements documentation, solution presentations, and executive reports to support decision-making and stakeholder engagement.

🔷 Worked across multiple industries including energy, healthcare, security, and government sectors, gaining experience navigating highly regulated business environments.

🔷 Monitored project milestones, managed stakeholder communications, and supported solution delivery throughout the customer lifecycle.

🔷 Contributed to process improvement initiatives by identifying opportunities to enhance operational efficiency, customer experience, and service delivery.

🔷 Built strong expertise in stakeholder management, business analysis, requirements gathering, risk identification, and cross-functional collaboration within enterprise technology environments.

🔷Managed IT operations, infrastructure services, vendor relationships, and technology budgets supporting business operations.

🔷Oversaw server administration, security frameworks, disaster recovery planning, and enterprise system governance.


🔷Administered JD Edwards ERP, supporting business processes and operational continuity across departments.

🔷Partnered with internal stakeholders to identify technology needs and align IT solutions with business objectives.

🔷 Coordinated third-party vendors and technology providers for procurement, maintenance, and infrastructure improvement initiatives.

🔷Developed and supported business continuity and Disaster Recovery Planning (DRP) strategies to mitigate operational risk.

🔷Led cross-functional initiatives focused on operational efficiency, system reliability, and process standardization.

🔷 Supervised Service Desk and Call Center operations, supporting business-critical services and end-user environments.

🔷 Implemented ITIL-based service management practices, improving operational efficiency and service delivery performance.

🔷 Developed performance metrics and reporting frameworks to monitor team productivity, SLA compliance, and service quality.

🔷 Led requirements gathering, process documentation, workflow design, and user training initiatives.

🔷Designed and implemented a Service Desk Incident Management System, including business process mapping, requirements analysis, and user documentation.

🔷Contributed to ISO audit readiness through the development of documented processes, service metrics, non-conformance controls, and operational governance practices.

🔷Collaborated with stakeholders across business and technical teams to identify opportunities for process improvement and service optimization.