Summary
Overview
Work History
Skills
Timeline
Websites
Hobbies
Hobbies
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Vanja Kalajdzic

Vanja Kalajdzic

Burnaby,BC

Summary

Efficient Accounts Receivable Specialist bringing 10 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

10
10
years of professional experience

Work History

Credit Analyst

Vallen Canada Inc.
10.2018 - 02.2024
  • Responsible for portfolio of 800+ construction industry accounts throughout Canada
  • Evaluation of credit applications and conducted credit checks on potential customers
  • Distributing customer invoices, statements, and reminders in a timely manner
  • Following up with delinquent accounts and negotiated payment arrangements to minimize bad debt losses
  • Resolving customer inquiries and disputes promptly and effectively, ensuring customer satisfaction and retention
  • Maintaining accurate records of customer interactions and collections activities in the CRM system
  • Assisting in month-end close processes, including account reconciliations and reporting.

Credit and Collections Specialist

Kuehne + Nagel
09.2016 - 08.2018
  • Target driven USA Southeast Portfolio of 400+ active high profile business collections
  • Responsible for credit limit adjustments by assessing turnover on a quarterly basis to ensure all customers have enough credit to keep a smooth uninterrupted flow of shipments
  • Communications with branch managers and billing teams to ensure invoicing and SOP’s are followed
  • Developing strong business relationships with internal and external customers.

Credit and Collections Specialist

Herschel Supply Co.
08.2014 - 09.2016
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Departments
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Communicate & follow up effectively with sales dept
  • Regarding customer accounts on a timely basis
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Created new process involving Google Spreadsheets to provide tracking and transparency for new accounts and status between reps and credit analysts
  • Appointed AR/Revenue Samples point of contact to Deloitte audit team during year-end audit due to understanding and efficiency in previous audit requests.

Skills

  • Excellent communication and interpersonal skills, honed through resolving customer inquiries and disputes in accounts receivable roles
  • Strong problem-solving abilities demonstrated in negotiating payment arrangements and addressing discrepancies in collections processes
  • Detail-oriented with proven track record of maintaining accurate records and meeting deadlines in fast-paced environments
  • Highly organized and efficient, self-motivated approach to work, ensuring productivity and goal achievement without supervision
  • Proficient in relationship building, collaborating effectively with internal teams and external stakeholders to achieve shared objectives
  • Sales acumen and negotiation skills acquired through managing credit limits and influencing payment decisions in accounts receivable functions
  • Ability to work independently and as part of a team, adapting quickly to new challenges and contributing to a positive work environment

Timeline

Credit Analyst

Vallen Canada Inc.
10.2018 - 02.2024

Credit and Collections Specialist

Kuehne + Nagel
09.2016 - 08.2018

Credit and Collections Specialist

Herschel Supply Co.
08.2014 - 09.2016

High School Diploma -

Centennial Secondary School

Hobbies

Swimming, home renovations, soccer, gardening/landscaping and hiking. 

Hobbies

Writing Poetry

Passionate about expressing creativity and emotions through poetry, with a focus on exploring themes of introspection and personal growth.


Hosting Networking Parties

Organizing and hosting networking events tailored to foster meaningful connections among professionals.


Bartending 

Proficient in crafting beverages and providing exceptional customer service at special events and gatherings.



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Vanja Kalajdzic