Vanja Mirabelli
Newmarket,ON
Summary
Dynamic professional with a proven track record at American Express, excelling in high-volume environments and leveraging exceptional customer service and GDS expertise. Enhanced client satisfaction through effective communication and critical thinking, leading to increased loyalty. Skilled in both international and domestic travel arrangements, adept at fostering team collaboration.
Overview
26
26
years of professional experience
Work History
Travel Consultant
American Express
01.2022 - 02.2025
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Customer Service Representative
Rogers Communications
11.2011 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Account Service Representative
Royal Bank of Canada, RBC
02.1999 - 07.2007
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
Education
Certificate - Tourism And Travel Management
Travel Industry Council of Ontario
Toronto, ON02-2022
Graduate Certificate - Business Administration And Management
Toronto School of Business
Toronto, ON06-1995
Skills
- Strong communication skills
- Exceptional customer service
- High volume environments
- Regulations and compliance
- Critical thinking
- Team member collaboration
- Active listening
- GDS expertise
- Microsoft office
- Reservation software
- Data entry
- Loyalty programs
- Travel arrangements
- Reservations management
- International and domestic travel
- Travel itineraries
- Travel bookings processes
Languages
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Cooking
- Acting and Theater
- Swimming
Timeline
Travel Consultant
American Express
01.2022 - 02.2025
Customer Service Representative
Rogers Communications
11.2011 - 02.2014
Account Service Representative
Royal Bank of Canada, RBC
02.1999 - 07.2007
Certificate - Tourism And Travel Management
Travel Industry Council of Ontario
Graduate Certificate - Business Administration And Management
Toronto School of Business
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