Vanja Dujic
Sherbrooke,Québec
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. With over 20 years of experience in Customer Care, I am excellent at working with others to achieve a certain objective on time and with excellence. I am also accustomed to working in a challenging and fast-paced environment and I always strive to achieve the highest standard possible, at any given task and in any situation. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Outpatient Negotiator
Global Excel
07.2023 - 03.2024
- Provide high-quality medical cost containment
- Establish relationships with new providers & secure a deal
- Knowledge of US medical workings and research the history of the facility or professional with Global Excel
- Ability to use numerous systems, applications & tools to find the information required and process the requests
Claims Assistant
Global Excel
11.2021 - 07.2023
- Provide assistance with travel and medical claims
- Adaptability and flexibility to deal with different customers and needs in a short period of time
- Connect emotionally with customers
Case Coordinator
Manulife
10.2014 - 09.2021
- Enhance customer experience by going above and beyond standard department processes when needed
- Create an effortless experience and deliver on our promises
- Connect emotionally with the customer
- Demonstrate adaptability to unique situations and problems by providing optimal solutions
Customer Service
Blue Cross
04.2013 - 10.2013
- Assist clients with requests regarding their Group insurance
- Send and produce letters destined to various professionals on behalf of the customer
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
Customer Service
Bell Mobility
03.2008 - 02.2013
- Assist customers with their various requests
- Communication skills with a pleasant demeanor and ability to work with multiple personalities
- Adaptability and flexibility to deal with different customers and needs in a short period of time
Education
High School Diploma -
Du Phare
Sherbrooke 09.1999 - 06.2004
Skills
Attention to Detail
Active Listening Skills
Improving Customer Experience
Building Customer Loyalty
Positive Attitude
Bilingual Customer Support
Time Management
Interpersonal Skills
Timeline
Outpatient Negotiator
Global Excel
07.2023 - 03.2024
Claims Assistant
Global Excel
11.2021 - 07.2023
Case Coordinator
Manulife
10.2014 - 09.2021
Customer Service
Blue Cross
04.2013 - 10.2013
Customer Service
Bell Mobility
03.2008 - 02.2013
High School Diploma -
Du Phare
09.1999 - 06.2004
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