VANIT MALHOTRA
Halifax,NS
Summary
Highly motivated professional passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Branch Manager
HDFC Bank Limited
Amritsar, Punjab
04.2013 - 05.2023
- Manage and the overall branch activity to reach establish revenue goals for growth and profitability.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Support to expansion of existing business and development of new business across all bank product lines
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
Manager
Reliance Life Insurance Co. Ltd.
Batala, Punjab
10.2011 - 03.2013
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Branch Manager
HDFC Life Insurance Company
Amritsar, Punjab
04.2008 - 09.2011
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Developed sales strategy to meet established sales objectives.
Education
Bachelor of Commerece -
Magadh University
Bodh-Gaya 04.1992 - 04.1995
Skills
Business development expertise
undefinedCertification
Achieved MDRT award
Timeline
Branch Manager
HDFC Bank Limited
04.2013 - 05.2023
Manager
Reliance Life Insurance Co. Ltd.
10.2011 - 03.2013
Assistant Branch Manager
HDFC Life Insurance Company
04.2008 - 09.2011
Bachelor of Commerece -
Magadh University
04.1992 - 04.1995
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