Vanish Anand
Collingwood,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Client Service Consultant
Skilled Trades Ontario
03.2022 - Current
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Streamlined communication between clients and internal teams, resulting in improved project completion rates.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Implemented new client onboarding processes, ensuring a seamless transition and positive initial experience.
- Collaborated with cross-functional teams to address client needs effectively and efficiently.
- Monitored client accounts to proactively identify issues and provide prompt resolution.
- Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
- Provided customers with information about company offerings and answered questions about features, costs and delivery.
Supervisor
Pizzaville
02.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Clerk
Ministry Of Attorney General
05.2021 - 03.2022
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve clients.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Business
St. Lawrence College
Kingston, ON01.2017
Bachelor of Commerce - Business
Guru Nanak Dev University
Nakodar, IN06.2011
Skills
- Time management
- Technical proficiency
- Active listening
- Interpersonal skills
- Decision-making
- Process improvement
- Conflict resolution
- Training and development
- Problem-solving abilities
- Adaptability
- Team collaboration
- Customer relationship management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Client Service Consultant
Skilled Trades Ontario
03.2022 - Current
Customer Service Clerk
Ministry Of Attorney General
05.2021 - 03.2022
Supervisor
Pizzaville
02.2017 - Current
Diploma - Business
St. Lawrence College
Bachelor of Commerce - Business
Guru Nanak Dev University
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