Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Client Service Consultant
Skilled Trades Ontario
03.2022 - Current
Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
Streamlined communication between clients and internal teams, resulting in improved project completion rates.
Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
Implemented new client onboarding processes, ensuring a seamless transition and positive initial experience.
Collaborated with cross-functional teams to address client needs effectively and efficiently.
Monitored client accounts to proactively identify issues and provide prompt resolution.
Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
Provided customers with information about company offerings and answered questions about features, costs and delivery.
Supervisor
Pizzaville
02.2017 - Current
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Clerk
Ministry Of Attorney General
05.2021 - 03.2022
Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
Managed a high volume of calls and emails, ensuring timely responses and accurate information.
Built strong relationships with clients, fostering trust and loyalty through exceptional service.
Maintained up-to-date knowledge of company policies, procedures, and products to better serve clients.
Contributed to a positive work environment through effective communication and teamwork among colleagues.
Responded to customer requests for products, services, and company information.