Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Personal Details
CUST
Generic

Vanipha Vongvilay

St. Catharines

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

A&B Mechanical Ltd.
07.2025 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored office supplies by checking inventory and placing orders.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Team Lead – Service and Kitchen

McDonald’s
08.2019 - 05.2025
  • Managed crew to ensure all store areas met standards.
  • Oversaw routine admin duties like handling cash, entering data, and filing records.
  • Contributed to scheduling and goal-setting processes as part of daily opening responsibilities.
  • Streamlined processes by overseeing kitchen area leadership.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Habitat for Humanity Volunteer

ReStore
06.2023 - 06.2025
  • Fostered positive relationships with local community.
  • Assisted in fundraising efforts, raising vital funds for Habitat for Humanity initiatives.

Education

Bachelor of Arts - History of Arts and Culture

Brock University
04.2026

Skills

  • Microsoft Office
  • Excel
  • Customer service
  • Cash handling
  • Organized and efficient
  • Positive attitude
  • Computer skills
  • Telephone and email etiquette
  • Verbal and written communication
  • Data entry
  • Document scanning
  • File management

Languages

English
Native or Bilingual
Laotian
Native or Bilingual

Certification

  • Driving Licence (G)
  • Food Safety

Timeline

Office Administrative Assistant

A&B Mechanical Ltd.
07.2025 - 08.2025

Habitat for Humanity Volunteer

ReStore
06.2023 - 06.2025

Team Lead – Service and Kitchen

McDonald’s
08.2019 - 05.2025

Bachelor of Arts - History of Arts and Culture

Brock University

Personal Details

  • Hard working, reliable, dedicated, flexible, and able to follow instructions
  • Friendly and energetic
  • Completes tasks in a timely manner
  • Able to work both independently and within a team environment
  • Customer service and sales skills
  • Communication skills (Oral and written)

CUST

  • Highest Level of Education: Currently pursuing Bachelor of Arts in History of Arts and Culture
  • Total years of employment experience: 5

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Vanipha Vongvilay