Vaninder Pal Singh
Chilliwack
Summary
Dynamic manager with a proven track record at Dairy Queen, excelling in team leadership and customer service. Enhanced operational efficiency through effective budget management and process improvements, reducing costs significantly. Skilled in time management and decision-making, fostering high-performing teams and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
01.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Manager
DAIRY QUEEN
01.2020 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Dairy Queen Grill & Chill
01.2021 - Current
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Franchisee
Dairy Queen Grill & Chill
06.2024 - Current
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
Education
BUSINESS MANAGEMENT DIPLOMA - BUSINESS
OKANAGAN COLLEGE
Penticton, BC03-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Franchisee
Dairy Queen Grill & Chill
06.2024 - Current
Manager
Dairy Queen Grill & Chill
01.2021 - Current
Manager
DAIRY QUEEN
01.2020 - 12.2020
Crew Member
Dairy Queen Grill & Chill
01.2018 - 12.2019
BUSINESS MANAGEMENT DIPLOMA - BUSINESS
OKANAGAN COLLEGE
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