VANIKA CHUGH
Abbotsford,CANADA
Summary
Dynamic office and administrative support professional with extensive experience across diverse office settings. Expertise in managing tasks, organizing records, and streamlining workflow efficiency. Proven track record in rapidly mastering new software to enhance data management and operational processes, resulting in significant improvements in document organization and communication protocols. Known for implementing innovative organizational systems that drive office efficiency and foster collaborative team environments.
Overview
8
8
years of professional experience
Work History
Adminstrator Assistant & Case Processor
Cwc immigration solutions inc
Abbotsford, British Columbia
07.2024 - 01.2025
- Provide administrative support to immigration BDMS, including document preparation, appointment scheduling, and client communications management
- Document all client interactions and maintain accurate records in our database
- Coordinate meetings and appointments, both internally and with clients, and prepare meeting agendas as needed.
- Assist clients with completing application forms, gathering required documents, and navigating online systems
- Maintain accurate and up-to-date client records and immigration files
- Monitored office services mailbox for business support needs and requests.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Customer Service Representative
white stork immigration
04.2023 - 02.2024
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Inside Sales Representative
Leap Scholar Company
03.2022 - 03.2023
- Maintained detailed records of customer interactions, orders and account status updates.
- Conducted cold calls to generate new business leads.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Posed as models for advertising, artistic creation and display of goods.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Senior International Education Advisor
IDP India pvt Ltd
02.2017 - 03.2022
- Developed and implemented individualized academic plans for students
- Streamlined visa processing for international students through efficient documentation and timely communication with relevant authorities
- Strengthened relationships with partner institutions abroad through regular communication, fostering ongoing collaboration opportunities
- Encouraged students to explore age-appropriate and career-related opportunities
- Monitored student progress to drive successful academic outcomes
Education
MASTERS in - computer applications
Apeejay Institute of Management
05.2015
B.Sc - I.T.
D.A.V College Jalandhar
06.2012
Skills
- Confident
- Hardworking
- Dedicated
- Excellent appetite for learning
- Strong communication skills
- Strong presentation skills
- Well-organized
- Patient
- Flexible
- Goal-oriented
- Emphasis on accuracy
- Emphasis on responsibilities
- Skilled in drafting documents
- Skilled in maintaining documents
- Skilled in updating documents
- Capable of managing uncertainties
- Proficiency in Microsoft Office suites
- Proficiency in office technologies
- Project Support
Certificationsandawards
- IDP CANADA COUNSELLORS CERTIFICATION-2017
- CERTIFICATE OF ACHIEVEMENT- 2017
- GLOBAL EXCELLENCE AWARDS - WINNER LEADERSHIP IMPACT- 2020
- 10TH INDIA EXCELLENCE AWARDS - STUDENT PLACEMENT EXCELLENCE-2020
References
References upon request
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languagesproficiency
- English
- Punjabi
- Hindi
Roles And Responsibilities
- Maintained efficiency within the office by establishing the best policies, standards, and procedures for the company or department.
- Trained and successfully onboard new hires.
- Organized company-wide, corporate and internal meetings, parties, and events.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Adminstrator Assistant & Case Processor
Cwc immigration solutions inc
07.2024 - 01.2025
Customer Service Representative
white stork immigration
04.2023 - 02.2024
Inside Sales Representative
Leap Scholar Company
03.2022 - 03.2023
Senior International Education Advisor
IDP India pvt Ltd
02.2017 - 03.2022
MASTERS in - computer applications
Apeejay Institute of Management
B.Sc - I.T.
D.A.V College Jalandhar
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