Vanie Le
Surrey,BC
Summary
Proven to excel in high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at Hiroshi Restaurant to enhance guest relations and operational efficiency. My adeptness in multitasking and team collaboration, coupled with a keen ability to maintain cleanliness standards, consistently resulted in positive customer feedback and a significant improvement in service quality. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Hiroshi Restaurant
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista
Starbucks
09.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cashier
SunGiven Food
03.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Member
McDonald's
09.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Diploma - Science
Kwantlen Polytechnic University
Surrey, BCSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Quality Control
- Performance Improvement
- Guest Relations Management
- Beverage Preparation
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Barista
Starbucks
09.2023 - 03.2024
Server
Hiroshi Restaurant
06.2022 - Current
Cashier
SunGiven Food
03.2022 - 06.2022
Crew Member
McDonald's
09.2021 - 02.2022
Diploma - Science
Kwantlen Polytechnic University
Similar Profiles
Billy RicheyBilly Richey
Personal Asst. to Owner/Receptionist/Assistant Salon Manager at Hiroshi Hair StudioPersonal Asst. to Owner/Receptionist/Assistant Salon Manager at Hiroshi Hair Studio
Kathlee DaquioagKathlee Daquioag
Heiseikai Social Welfare Corporations at Mr. Komatsu HiroshiHeiseikai Social Welfare Corporations at Mr. Komatsu Hiroshi
Elona MuratajElona Murataj
HR Manager at Cosme Restaurant ; Atla RestaurantHR Manager at Cosme Restaurant ; Atla Restaurant