VANIA ALI
Mississauga,Ontario
Summary
Successful customer service professional with four years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Welcome Desk Receptionist
University of Toronto Mississauga
05.2022 - Current
- Greeted and welcomed students and community visitors to gym
- Provided exceptional customer service by ensuring that customers felt comfortable using gym
- Gathered new client information and helped create members’ accounts
- Answered incoming phone calls and returned missed calls
- Successfully managed use of Fusion software, including sign-in, membership records, orders, and billing with 100% accuracy
- Managed gym inventory and ensured all equipment was returned to desk before closing
- Efficiently used Excel to make reports of daily count of customers who checked in for different sports.
Cashier/Customer Service Representative
Walmart Canada
11.2019 - 08.2022
- Lead cashier with more than two years of experience providing exceptional customer service while managing inventory and ensuring accuracy
- Proven record of opening and closing registers efficiently and providing leadership and training support to new cashiers
- Represented company positively as well as provided exceptional customer service to improve customer experiences
- Resolved customer disputes to maintain positive relationships and prevented theft to protect store’s assets
- Assisted more than hundreds of customers every day, answering questions and helping customers across store
- As fashion associate, maintained proper functioning of fashion department
- Provided excellent shopping environment for customers and generated maximum business results
- Guided and recommended clothes to customers based on their personality
- Assisted with stocking shelves with new products and assisted customers with locating merchandise.
Fashion Sales Associate
Walmart Canada
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Employed strong sales and communication techniques to facilitate increase in sales
Masumeen Islamic Center
- Provided valuable support to team members in performing center's activities, administrative support, and congregational outreach
- Helped team members during busiest events of year by helping them prepare and distribute meals, ensuring center was well-maintained and presentable, ensuring that all visitors’ requests were being attended to.
Habitat for Humanity
- Coordinated and worked with managers and staff to ensure visitors’ needs were being met
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies and adjusted errors
- Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Supported managers with their daily goals for store.
Education
Honours Bachelor of Arts -
UNIVERSITY OF TORONTO
Mississauga, ON06.2023
High School Diploma -
Meadowvale Secondary School
Mississauga, ON06.2018
Skills
- Call Answering and Routing
- Computer Proficiency
- Electronic Records Management
- Maintain Security
- Route Correspondence
- Answer Telephone Calls
- Greeting and Seating Clients
- Visitor and Customer Relations
- Front Desk Operations
- Microsoft Excel
- Microsoft Word
- First Aid
- CPR
- Verbal and Written Communication
- Organization and Efficiency
- Reception Desk Management
Certification
CPR and FIRST AID Training currently valid.
Languages
English
Native or Bilingual
Urdu
Full Professional
Timeline
Welcome Desk Receptionist
University of Toronto Mississauga
05.2022 - Current
Cashier/Customer Service Representative
Walmart Canada
11.2019 - 08.2022
Fashion Sales Associate
Walmart Canada
Masumeen Islamic Center
Habitat for Humanity
Honours Bachelor of Arts -
UNIVERSITY OF TORONTO
High School Diploma -
Meadowvale Secondary School
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