Vania Alarcon
Los Angeles
Summary
Friendly and personable individual with a strong ability to excel in a hospitality environment. Quickly grasps industry standards and best practices to consistently deliver attentive service. Eager to utilize and further develop communication and organizational skills in the Desired Position role.
Overview
2
2
years of professional experience
Work History
Host
Mainro Superclub
08.2024 - 01.2025
- Demonstrated strong crisis management skills by navigating dynamic situations in fast-paced environments.
- Provided clear information about operational timings, dining options, and food selections.
- Facilitated team achievements through cooperative interactions with both coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Processed credit card, cash, and gift certificate payments efficiently.
Brand Ambassador
PromoPros LLC
07.2024 - 01.2025
- Enhanced customer referrals via personalized service and strong product familiarity.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Communicated product information with confidence and educated consumers about company.
- Amplified online reach through distribution of quality posts across multiple social platforms.
- Boosted social media engagement by developing compelling brand content.
Front of House Server
Baoli Miami
12.2022 - 03.2024
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
Education
International Business Program Certification -
Universidad Peruana de Ciencias Aplicadas
Lima2019
Bachelor Of Arts - Interior Design
De Anza College
Cupertino, CA01.2020
IB Diploma - undefined
Markham College
Lima12.2016
Skills
- Customer service
- Communication skills
- Bilingual
- Documentation review
- Team collaboration
- Effective time management
- Professional appearance
- POS software
- Guest relations
- Multitasking proficiency
Languages
English
Spanish
Timeline
Host
Mainro Superclub
08.2024 - 01.2025
Brand Ambassador
PromoPros LLC
07.2024 - 01.2025
Front of House Server
Baoli Miami
12.2022 - 03.2024
IB Diploma - undefined
Markham College
International Business Program Certification -
Universidad Peruana de Ciencias Aplicadas
Bachelor Of Arts - Interior Design
De Anza College
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