Vanhnaly Nyothoun
Fresno
Summary
Proven leader in customer satisfaction, I excelled at Chukchansi Gold Casino and Resort by efficiently resolving complaints and maintaining strict financial controls. Skilled in active listening and time management, I significantly improved guest satisfaction rates. I have 20+ years experience in a fast pace environment. My ability to work collaboratively ensured operational excellence and brand loyalty, showcasing my commitment to excellence and reliability.
Overview
22
22
years of professional experience
Work History
Dual Rate Floor Supervisor
Chukchansi Gold Casino and Resort
01.2021 - Current
- Achieved increased player satisfaction ratings by addressing their concerns efficiently in compliance with casino policies.
- Maintained strict financial controls, accurately tracking table game drops and reconciling cash transactions at shift end.
- Collaborated with other departments to address guest concerns promptly and professionally, improving overall guest satisfaction rates.
- Provided exceptional customer service to high-value players by assisting them with their needs promptly without compromising other duties.
- Monitored chips purchases, table inventories, and player win ratios.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Cashier
AC Deli
10.2016 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Dual Rate Table Games Supervisor
Table Mountain Casino Inc.
10.2014 - 10.2016
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Monitored chips purchases, table inventories, and player win ratios.
Dual Rate Floor Supervisor
Chukchansi Gold Casino and Resort
12.2005 - 10.2014
- Maintained strict financial controls, accurately tracking table game drops and reconciling cash transactions at shift end.
- Provided exceptional customer service to high-value players by assisting them with their needs promptly without compromising other duties.
- Monitored chips purchases, table inventories, and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Customer Service Cashier
Kohl's Department Stores, Inc
01.2003 - 12.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Fresno Adult School
Fresno, CA11-2004
Skills
- Motivational
- Greeting guests
- Resolving complaints
- Teamwork
- Customer service
- Time management
- Reliability
- Excellent communication
- Active listening
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Languages
Thai
Professional Working
Timeline
Dual Rate Floor Supervisor
Chukchansi Gold Casino and Resort
01.2021 - Current
Cashier
AC Deli
10.2016 - 01.2021
Dual Rate Table Games Supervisor
Table Mountain Casino Inc.
10.2014 - 10.2016
Dual Rate Floor Supervisor
Chukchansi Gold Casino and Resort
12.2005 - 10.2014
Customer Service Cashier
Kohl's Department Stores, Inc
01.2003 - 12.2005
High School Diploma -
Fresno Adult School
Similar Profiles
Barbara SilviaBarbara Silvia
Cage Cashier at Chukchansi Gold Casino and ResortCage Cashier at Chukchansi Gold Casino and Resort
Shyanna BlasnickShyanna Blasnick
Beverage Server at Chukchansi Gold Casino and ResortBeverage Server at Chukchansi Gold Casino and Resort
Tug YangTug Yang
Beverage Server at Chukchansi Gold Casino And ResortBeverage Server at Chukchansi Gold Casino And Resort