Vanessa Elena Kukola
Mississauga,Canada
Overview
1
1
Certification
9
9
years of professional experience
Work History
Property and Casualty Insurance Agent
Desjardins
Mississauga, ON
02.2022 - Current
- Communicate accurately with clients and explain advantages, features and disadvantages of various policies and coverages.
- Maintain adherence to company underwriting policies, staying on top of changes in requirements, guidelines, procedures, and products.
- Act as the frontline underwriter when quoting and completing policy changes, maintained client experience while always keeping company interests in mind.
- Reviewed policy applications for errors and coordinated with underwriters to expedite application processing.
Player Services Representative
Casino Woodbine
Etobicoke, ON
11.2018 - Current
- Greeting customers, providing information of site events and promotions, promoting and signing up customers for players' reward cards, assisting and leading promotions and events that involve checking IDs and distributing promotional gifts to thousands of qualifying customers on a daily basis, participating in promotional events and games and creating a fun and welcoming environment for players, Selling shuttle bus services, assisting with lost and found log procedures, Ensured compliance with AGCO regulations and all relevant policies and procedures.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted players with inquiries regarding games, promotions, and services available.
- Managed player accounts while ensuring accurate documentation and compliance.
Clinic Intake
North Peel and Dufferin Community Legal Services
Brampton, ON
09.2017 - Current
- Completed 600 hours of college field placement at a community legal assistance office, assisting clients with matters including Canada Pension Plan, Ontario Works, housing law, immigration, and employment law.
- Demonstrated social service worker skills including empathy, patience, and active listening while conducting intakes, ensuring accurate documentation and organization of client files.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diploma - Social Service Work
Sheridan College
BramptonSkills
- Insurance regulations
- Policy analysis
- Customer needs assessment
- Attention to detail
- Effective communication
Certification
- Other Than Life
Awards
Honours
Timeline
Property and Casualty Insurance Agent
Desjardins
02.2022 - Current
Player Services Representative
Casino Woodbine
11.2018 - Current
Clinic Intake
North Peel and Dufferin Community Legal Services
09.2017 - Current
Diploma - Social Service Work
Sheridan College