Vanessa C Makombe
Harare,Harare
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Sheraton Hotel & Resorts, excelling in guest relations and sanitizing techniques. Enhanced guest satisfaction through meticulous cleaning and timely service, consistently achieving high room inspection scores. Skilled in chemical handling and committed to maintaining a safe, welcoming environment for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Sheraton Hotel & Resorts
Harare
04.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Education
High School Diploma -
Bradley Boarding High
Bindura11-2022
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Time Manangement
- Chemical handling
- Sanitizing techniques
- Window and Glass cleanin
Languages
English
Full Professional
Certification
First Aid
Timeline
Housekeeping Room Attendant
Sheraton Hotel & Resorts
04.2022 - Current
High School Diploma -
Bradley Boarding High