Vanessa Woodford
Richmond
Summary
Dynamic Customer Service Representative dedicated to delivering exceptional patient experiences. Demonstrates strong communication and problem-solving skills while efficiently managing multiple projects and coordinating clinic operations.
Overview
20
20
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
El Cerrito
01.2026 - Current
- Educate patients on wellness services and chiropractic care offerings
- Greet patients with enthusiasm and build positive patient relationships
- Share personal chiropractic experiences to promote patient engagement and trust
- Maintain high levels of customer service and professionalism at all times
- Coordinate patient flow to ensure efficient and organized clinic operations
- Participate in marketing and sales initiatives to attract new patients to the clinic
- Manage daily clinic operations, including cleanliness and inventory management
- Execute company standard operating procedures with accuracy and professionalism
- Complete transactions using point-of-sale software while maintaining accurate patient accounts
- Assist patients with required paperwork and documentation
- Handle incoming clinic phone calls and patient inquiries
- Contribute to a positive and team-oriented workplace culture
Front Desk
Lake Merritt Optometry
10.2024 - 11.2025
- Greeted patients upon arrival, creating a welcoming environment.
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Handled 20-50 calls, emails, texts, and faxes daily to ensure effective patient communication.
- Performed initial testing procedures to gather patient data.
- Keep waiting area clean and sanitized
- Bill Insurance
Carcierge/Guest Service/Driver
Go Rentals
03.2022 - 09.2024
- Coordinated logistics for local automobile deliveries, ensuring timely arrivals and customer satisfaction.
- Inspected vehicles for safety and compliance, reporting any issues with fuel levels, warning lights, or registration accuracy.
- Staged vehicles ensuring they are guest ready
- Reviewed upcoming reservations, deliveries and planned for expected challenges.
- Oversaw day-to-day operations of the front desk to make sure all reservations and deliveries went smoothly.
- Managed 20-25 incoming calls and emails daily to facilitate effective communication and address customer inquiries.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Responsible for maintaining an inventory of cleaning supplies.
- Maintain a clean and orderly work area and reported any unsafe or hazardous conditions. Emptied trash, swept the lot, and any other miscellaneous tasks related to the daily cleanliness of the location wash area.
- Handled a variety of job-related tasks to assist in maintaining daily operations.
Home Personal Shopper
Safeway
12.2017 - 03.2022
- Gathered products from customer shopping lists, ensuring order accuracy and freshness of items.
- Processed grocery orders for 10-20 customers, achieving high accuracy and quality standards.
- Packaged orders for shipment, maintaining quality and organization.
Customer Service Representative
Zenni Optical
09.2015 - 12.2017
- Addressed and resolved customer inquiries and concerns via phone, email, and fax.
- Independently resolved customer support issues and escalated unresolved cases to a supervisor.
- Handled 10-20 incoming calls, ensuring courteous and professional service.
- Recorded all customer interactions, actions taken, and responses within the customer database.
- Maintained working knowledge of our products and services.
Client Service Representative
VCA Animal Hospital
05.2015 - 09.2015
- Greeted clients and checked in patients to facilitate smooth appointment flow.
- Answered phones and emails, relaying messages to doctors to ensure timely communication.
- Filled and prepared prescriptions for patients, ensuring accuracy and compliance with regulations.
- Organized and filed documents in a systematic manner to ensure easy retrieval.
- Kept the front area and rooms clean and neat.
Claims Assistant
Amtrust North America
02.2014 - 05.2015
- Provided customer service by offering clear instructions on claims procedures, ensuring timely and accurate responses to inquiries, and effectively resolving minor complaints during claims handling.
- Assisted adjusters in contacting insureds and involved parties to gather missing or incomplete information, facilitating timely claims processing.
- Managed incoming and outgoing telephone calls as directed by claims adjuster, ensuring efficient communication flow.
- Performed data entry functions, including claim checks, claim file updates, and forms.
Claims Specialist and Customer Service
CMG Mortgage Insurance Company
03.2006 - 12.2013
- Reviewed, calculated, and ensured timely settlement of mortgage insurance claims for property disposition (e.g. principal balance, interest, property taxes, lender cost).
- Obtained and reviewed property information, including appraisals and data from real estate brokers, investors, lending institutions, and mortgage servicers to calculate claims amounts and recommend actions to PMI management regarding exceptions or denials to foreclosure dates.
- Initiated paperless process using ACH and AS400, enhancing claims processing efficiency and reducing costs.
- Managed lender inquiries, ensuring timely and effective follow-up to resolve issues.
- Processed mortgage insurance certificates and initiated the billing process using AS400 to facilitate closing.
- Reported fraudulent loan occurrences to the Quality Control & Loss Investigation department.
Skills
- Health insurance knowledge
- Patient education
- Appointment scheduling
- Client interaction
- Guest services
- Microsoft Office proficiency
- Organization
- Time management
- Conflict resolution expertise
- Effective communication
- Active listening
Recognitions and Community Outreach
- Received GEM awards for outstanding cross-departmental teamwork
- Volunteer Activities: Habitat for Humanity Greater San Francisco, 2011; San Francisco Food Bank, 2009 and 2010
References available upon request
Timeline
Wellness Coordinator
The Joint Chiropractic
01.2026 - Current
Front Desk
Lake Merritt Optometry
10.2024 - 11.2025
Carcierge/Guest Service/Driver
Go Rentals
03.2022 - 09.2024
Home Personal Shopper
Safeway
12.2017 - 03.2022
Customer Service Representative
Zenni Optical
09.2015 - 12.2017
Client Service Representative
VCA Animal Hospital
05.2015 - 09.2015
Claims Assistant
Amtrust North America
02.2014 - 05.2015
Claims Specialist and Customer Service
CMG Mortgage Insurance Company
03.2006 - 12.2013