Vanessa Wood-Servinis
Ajax,ON
Summary
Compassionate and dedicated Veterinary Assistant/Receptionist with 8+ years experience in both general and emergency practise. Skilled in assisting with medical procedures, administering treatments, and maintaining a clean and safe environment for both animals and people. Strong interpersonal skills with a passion for animal welfare and client communication. Proven ability to manage a variety of administrative and clinical duties efficiently in fast-paced veterinary settings.
Overview
13
13
years of professional experience
Work History
Veterinary Assistant /Veterinary Receptionist
Herongate Animal Hospital
01.2014 - 09.2023
- Responsible for opening/closing clinic and processing/receiving all orders through VP, Summit, Chiron, Gateway, Idexx and general office supplies
- Tending to and caring for clinic bird and clinic cat
- Maintaining steady response flow to emails and voicemail
- Organizing and preparing call lists for follow ups, vaccination protocol, spay/neuter, canine/feline prevention and testing
- Answering multi-line phone, scheduling appointments and surgical procedures with proper use of triage. Collecting all previous medical history and updating file as needed.
- Checking in patients and performing physical assessments, recording observations in Avimark and relaying to DVM.
- Proper handling, preparation and packaging of lab specimens to be sent out for diagnostics
- Experience in restraining pets of all ages, sizes and temperament. Very experienced in handling fractious cats and ability to lift over 50lbs.
- Explained common vaccines and vaccination protocol, parasite prevention, nutrition, spay/neuter and oral health importance to clients.
- Filling/Labeling all prescription medication/products accurately including cautionary and auxiliary labels as directed by DVM
- Experience with inventory management as well as weekly/biweekly and/or monthly counts. Ensuring organization and supply is kept within the clinic and no expired product is on shelf
- Assisted in preparing estimates for appointments and procedures and discussed financial commitments with clients in line with hospital financial policies as well as invoicing.
- Providing advice regarding pet insurance options as well as preparing and sending pet insurance claims
- Helped develop and put into action a "Wellness Plan" as well as recommending and managing said plan.
- Surgical set up, anesthetic monitoring, and post op care
- Administering medication/ IVF's, feeding/walking of hospitalized patients, providing fresh water at all times
- Comfortable with feline grooming (lion cut), hygiene grooming, and preparation of surgical sites with clippers
- Comfortable with nail trims for cats, dogs, birds, bunnies and reptiles
- Performing x-rays, proper labeling and storing, sending to TVEH and forwarding results to DVM
- Performing laser therapy with Theralase cold laser as well as laser therapy certified.
- Empathetic and gentle, experienced in handling difficult appointments such as euthanasia and handling memorial order / product.
- Upkeep of laundry, over-all cleanliness and sterility of entire facility and maintaining stock in all exam/treatment/surgery room and areas.
- Cared for all surgical materials and equipment with proper use of autoclave as well as general maintenance and wrapping/properly labeling surgical packs.
- Cleaning and general maintenance of dental machine, use of Catalyst One and other Idexx diagnostic machines as well as proper handling of sample, preparation of ear swabs for cytology, minimal experience in blood sample collection but willingness to learn!
- Assisting veterinarian, veterinary technicians and all co-workers when and as needed throughout facility
Team Leader
Once Upon A Child
03.2011 - 03.2016
- Assist customers
- Process transactions
- Buying used merchandise from customers, pricing and entering items into computer system
- Tagging and hanging items, and maintaining store displays
- Processing customer returns and re-entering into system for re-sale
- Providing excellent customer service in an enthusiastic, timely, and knowledgeable manner.
- Answering multi-line phone
- Inventory specialist
- Training of new employees
- Leading a team of sales associates and ensuring smooth operation
- Staying on top of recalls to ensure safety
- Balance cash register for nightly deposits, as well as opening and closing the store
Veterinary Assistant /Veterinary Receptionist
Makowal Animal Hospital
07.2013 - 02.2014
- Processed new patients and updated client/patient information/records with all pre-existing medical history using Avimark.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted veterinarians with euthanasia of animals.
- Restrained animals for examination and treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Enkosini Volunteer
Certificate - Veterinary Assistant
Durham College
Oshawa, ON05-2014
Skills
- Animal handling/restraint
- Patient care
- Client support
- Communication
- Multi-tasking
- Recordkeeping
- Laboratory skills
- Pharmacy skills
- Preventative care
- Teamwork
- Empathetic and compassionate
- Patient flow management
Timeline
Veterinary Assistant /Veterinary Receptionist
Herongate Animal Hospital
01.2014 - 09.2023
Veterinary Assistant /Veterinary Receptionist
Makowal Animal Hospital
07.2013 - 02.2014
Team Leader
Once Upon A Child
03.2011 - 03.2016
Enkosini Volunteer
Certificate - Veterinary Assistant
Durham College
Similar Profiles
Kimberly TroxelKimberly Troxel
Assistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCCAssistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
KRISTEN HIGAKRISTEN HIGA
Front Desk Concierge at Ali’i Animal Hospital & Resort/Ali’i AnimalFront Desk Concierge at Ali’i Animal Hospital & Resort/Ali’i Animal
Dmytro MishchenkoDmytro Mishchenko
Carpenter at 1st Step Stairs LimitedCarpenter at 1st Step Stairs Limited
Melissa HardingMelissa Harding
Receptionist at KP Machinery and GraphicsReceptionist at KP Machinery and Graphics