Vanessa Wilson
Prince Albert,SK
Summary
Dedicated and detail-oriented recent legal assistant gradaute looking for a career in the legal industry. Proficient in legal software, Microsoft Office Suite, administration duties and legal research. Possesses strong organizational and time management skills, with the ability to take the initiative and thrive in fast-paced environments. Committed to building long-lasting rapport and professionalism to maintain my standards.
Overview
8
8
years of professional experience
Work History
Call Centre Representative
Elections Ontario
03.2022 - 04.2022
- Developed strong customer service skills assisting in technical support and customer inquiries
- Managed inbound phone calls, emails, online chat, Teams virtual video calls, and handled multiple systems simultaneously
- Composed and edited correspondence to clients
- Demonstrated proficient knowledge of the Elections Ontario databases, Windows 10/Microsoft Office proficiency, and payroll inquiries
- Achieved excellent rapport with customers, and had my position extended after six months to begin the Operations Clerk position
Inbound Sales Rep.
Gemma Communications
- 11.2016
- Sales/Customer Service based duties, including surpassing daily sales quotas and demonstrating strong customer service abilities
- Composed correspondence and email to clients
- Navigated telephones with duties including warm transferring clients and upselling customers.
Member Service Specialist
Shomi Member Services
02.2016 - 11.2016
- Proficient knowledge in navigating current and modern devices, including Windows 10/gaming consoles/mobile devices
- Demonstrated proficient typing skills (80 WPM), tech support knowledge, and excellent customer service
- Achieved top 20% position within first month of employment.
Internship Position
Niren and Associates
12.2013 - 03.2014
- Provided direct support to lawyers and legal staff
- Drafted simple summaries/letters for Labour Market Board Opinion (LMO) forms
- Composed letters in proper format and proficiently edited documents
- Organized filing system
- Drafted immigration forms demonstrating attention to detail and ability to follow instructions
- Filed and Served documents at the courthouse and Justice of the Peace.
Education
Legal Assistant (Diploma) Program - Law Studies
Trios College
02.2025
Laurentian University Law and Justice Program -
Laurentian University
Greater Sudbury, ON04.2013
Skills
- Microsoft Office
- Data Entry
- Verbal and written communication
- Technical Troubleshooting
- Documentation and Reporting
- Administration skills
- Keyboarding 80 WPM
References Available
True
Keyboarding Speed
80 words per minute
Volunteer Experience
- Canadian Diabetes Association, Supported with events and customer service, 2011
- Heart and Stroke Foundation, Supported with monthly Mother Daughter Walk program, provided receipt writing and organized files, 2008
Languages
English
Timeline
Call Centre Representative
Elections Ontario
03.2022 - 04.2022
Member Service Specialist
Shomi Member Services
02.2016 - 11.2016
Internship Position
Niren and Associates
12.2013 - 03.2014
Inbound Sales Rep.
Gemma Communications
- 11.2016
Legal Assistant (Diploma) Program - Law Studies
Trios College
Laurentian University Law and Justice Program -
Laurentian University