Vanessa Williams
Moreno Valley
Summary
Offering strong leadership and organizational skills, ready to learn and grow in a fast-paced car wash environment. Brings ability to handle customer interactions and manage daily operations efficiently. Ready to use and develop problem-solving and team management skills in the assistant/store leader role. Experienced leader with a strong background in guiding teams, managing and leading team meetings, goal setting and meeting goal expectations. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
SDC M/M Teacher
Moreno Valley Unified School District
01.2022 - 12.2024
- Special Education Department Chair (Fall2024 School year)
- Manage caseload - Support other teachers with their caseloads
- Develop individual education plans that promote education, physical and social development
- Build professional and rapport with colleagues and families
- Make sure students are receiving accommodations and modifications based on their IEP
- Provide instructional and behavior support
- Communicate with administration and help build reports
- Informal and formal assessments
- Create and hold meetings in person and on zoom
- Read180 / Language Arts
- English3D / English Language Development
- TCI / Social Studies
- Sonday System
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Senior Paraprofessional
Palm Springs Unified School District
01.2016 - 12.2021
- Make sure students are receiving accommodations and modifications based on their IEP plans
- Provide instruction and behavior support
- Assist special education and general education teacher
- Provide assistance with one on one coverage
- Assist students with their yearly goals
Cashier and Sales
Big 5 Sporting Goods
07.2009 - 04.2020
- Cashier
- Sales
- Customer Service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Para Educator
Riverside County Office of Education
11.2009 - 12.2016
- Provide instruction and behavior support
- Help prepare assignments
- Make sure accommodations and modifications are being met
- Help those students with IEPs on their goals
Direct Service Professional
The Mentor Network
11.2009 - 12.2013
- Assisted adults who had disabilities
- Help clients find jobs or volunteer work
- Provide transportation
- Help with daily needs
- Provide a comfortable environment in the community
- Help the community (e.g., pick up trash, deliver meals, help clean churches)
Assistant Manager
Popeyes Chicken & Biscuits
07.2006 - 07.2009
- Open/Close restaurant
- Count sales / registers
- Cashier
- Preparer
- Inventory
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Masters of Education - Special Education (Mild/Moderate)
Grand Canyon University
11.2022
Bachelors of Arts - English
National University
San Diego, CA09.2019
Diploma - undefined
Vista del Lago High School
Moreno Valley, CA06.2007
Skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- Goal setting
- Building positive rapport with colleagues
- Customer service
- Inventory monitoring
- Sales techniques
- Time management and prioritization
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Reliability
Timeline
SDC M/M Teacher
Moreno Valley Unified School District
01.2022 - 12.2024
Senior Paraprofessional
Palm Springs Unified School District
01.2016 - 12.2021
Direct Service Professional
The Mentor Network
11.2009 - 12.2013
Para Educator
Riverside County Office of Education
11.2009 - 12.2016
Cashier and Sales
Big 5 Sporting Goods
07.2009 - 04.2020
Assistant Manager
Popeyes Chicken & Biscuits
07.2006 - 07.2009
Bachelors of Arts - English
National University
Diploma - undefined
Vista del Lago High School
Masters of Education - Special Education (Mild/Moderate)
Grand Canyon University
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