Vanessa Webb
Simcoe
Summary
Energetic Customer Relations Manager at Sterling Renovations with a strong work ethic and proven problem-solving skills. Enhanced customer satisfaction through effective communication strategies and relationship building, resulting in increased loyalty. Leveraged attention to detail to support product development, ensuring alignment with consumer preferences and company objectives.
Overview
25
25
years of professional experience
Work History
Customer Relations Manager/ Home Interior Design
Sterling Renovations
05.2019 - Current
- Assisted customers by addressing inquiries and resolving issues effectively.
- Supported team in maintaining accurate customer records and documentation.
- Collaborated with sub contractors to enhance customer service processes.
- Monitored customer satisfaction through surveys and provided insights for improvement.
- Responded promptly to customer emails, ensuring timely communication and support.
- Engaged with clients on social media platforms to foster community relationships.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Made customers aware of current and new programs and services.
- Partnered with business leaders to deliver services that support company objectives and consistent with company values.
- Used consultative techniques to understand customer needs and make strategic suggestions to team mates.
Dental Assistant/Dental Receptionist/Dental Treatment Coordinator
The Dental Office/ Fenworth Dental
08.2000 - 07.2014
- Assisted in patient management and scheduling, enhancing office efficiency and workflow.
- Prepared examination rooms and sterilized instruments to maintain safety standards and compliance.
- Educated patients on oral hygiene practices, contributing to improved patient outcomes.
- Collaborated with dental professionals during procedures, ensuring smooth operations and effective communication.
- Trained new staff on office protocols and procedures, fostering a collaborative team environment.
- Supported billing processes by verifying insurance information and assisting with claims submissions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Education
Commercial And Advertising Art
Mohawk College of Applied Arts And Technology
Hamilton, NoneDental Assistant/ Dental Administration
Career Canada College
Hamilton, ON01-1999
High School Diploma -
Sherwood Secondary School
Hamilton, ON06-1997
Skills
- Strong work ethic
- Quality assurance
- Workload management
- Attention to detail
- Business operations
- Schedule management
- Customer service
- Problem-solving
Languages
English
Timeline
Customer Relations Manager/ Home Interior Design
Sterling Renovations
05.2019 - Current
Dental Assistant/Dental Receptionist/Dental Treatment Coordinator
The Dental Office/ Fenworth Dental
08.2000 - 07.2014
Commercial And Advertising Art
Mohawk College of Applied Arts And Technology
Dental Assistant/ Dental Administration
Career Canada College
High School Diploma -
Sherwood Secondary School
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