VANESSA VILLEGAS
New Westminster,BC
Summary
Efficient MOA/Operations Supervisor with experience managing multiple priorities and employees successfully, maintaining a positive attitude. Hardworking professional committed to providing outstanding customer service and assistance. Proficient in EMR systems, particularly Jane software.
Overview
13
13
years of professional experience
Work History
Operations Supervisor/MOA
Total Therapy
02.2024 - Current
- Promoted to Operations Supervisor within 4 months.
- Orchestrated daily operations across two locations to optimize performance, ensuring seamless workflows and timely task completion.
- Motivated and trained team members, fostering culture of continual improvement.
- Managed inventory levels effectively, minimizing waste, and ensuring timely replenishment to support operational needs.
- Delivered weekly updates via company communication channels to ensure consistent adherence to procedures and policies.
- Maintained transparent communication with upper management to address operational challenges.
- Cultivated brand loyalty by promptly and effectively assisting customers, nurturing lasting business relationships.
- Coordinated appointment scheduling and itineraries for clients and personnel, optimizing efficiency.
- Identified scheduling issues for practitioners and collaborated with team to streamline booking processes.
- Demonstrated conflict resolution skills, effectively diffusing potentially volatile situations and maintaining positive client relationships.
MOA
Total Therapy
10.2023 - Current
- Thrived in fast-paced environments across two locations, coordinating activities for over 10 practitioners concurrently.
- Recognized consistently for outstanding dedication and professionalism, earning the "Weekly Highlight" accolade multiple times for going above and beyond in client and team interactions.
- Proven ability to quickly learn new technology and software applications, adapting seamlessly to evolving situations
- Demonstrated strong attention to detail and time management skills, consistently meeting deadlines and completing tasks.
- Engaged with ICBC Adjusters and WSBC Case Managers, facilitating approvals, clarifying information, and submitting necessary documentation to support client care.
- Efficiently managed large volume of phone calls for both clinics to advise, assist, and coordinate schedules for clients
- Managed laundry and room preparation tasks, ensuring practitioners had necessary supplies for client appointments.
Translator/Assistant Coordinator
Macias Group Dubbing
02.2016 - 08.2023
- Worked with coordinator to assess needs and determine best courses of action
- Delivered over 55,000 minutes of high-quality dubbing translations for multimedia content, enhancing viewer comprehension and enjoyment.
- Displayed absolute discretion at handling confidential information
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
Administrative Coordinator/Receptionist
G Martell, College of Music and Audio
01.2011 - 05.2014
- Effectively coordinated and ensured smooth workflow for large school of over 2,000 international students
- Recruited, hired, trained, and supervised staff of 12 people
- Kept high average of performance evaluations over 3 years
- Monitored front areas so that inquiries could be promptly addressed
- Assigned classrooms and teachers for scheduled courses ensuring classroom suitability.
- Coordinated along with management team events and annual meetings
- Constantly hit sales targets
- Advised, assisted, and coordinated schedules for students
Education
To Be Excellent | Master Conference -
Colegio De Líderes De Miguel Ángel Cornejo
Mexico City12.2014
Commitments to Be a Leader | Master Conference -
Colegio De Líderes De Miguel Ángel Cornejo
Mexico City12.2014
Bilingual Executive Assistant -
Cultural Courses College
Mexico City09.2010
Skills
- Five years of hands-on experience in administrative and coordination roles within physiotherapy clinics and educational settings
- Proficient in Jane App and Microsoft Office
- Exceptional Customer Service Skills
- Able to type 55 words per minute
- Bilingual in English and Spanish
- Proficient in Operations Management and Staff Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Supervisor/MOA
Total Therapy
02.2024 - Current
MOA
Total Therapy
10.2023 - Current
Translator/Assistant Coordinator
Macias Group Dubbing
02.2016 - 08.2023
Administrative Coordinator/Receptionist
G Martell, College of Music and Audio
01.2011 - 05.2014
To Be Excellent | Master Conference -
Colegio De Líderes De Miguel Ángel Cornejo
Commitments to Be a Leader | Master Conference -
Colegio De Líderes De Miguel Ángel Cornejo
Bilingual Executive Assistant -
Cultural Courses College
Personal Information
Title: Administrative Assistant/Translator
Personal Information
Title: Administrative Assistant/Translator
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