VANESSA VILLEBRUN
Winnipeg,Canada
Summary
Dynamic invoicing clerk with proven expertise at TransX Ltd, excelling in invoice processing and discrepancy resolution. Recognized for developing efficient SOPs and training new staff. Strong attention to detail and effective communication skills ensure timely and accurate billing, enhancing customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Invoicing Clerk
TransX Ltd
Winnipeg, Canada
10.2024 - Current
- Invoice bill to accordingly. Approximately 10 portals or more.
- Provide back up support when needed.
- Handle discrepancies with invoices.
- Often do Customer clean-up with invoices that have been sitting.
- Create and edit SOP (step by step billing process for each portal)
- Invoice with great speed and accuracy.
- Processed and verified invoices for timely payment and accuracy.
- Assisted in training new clerks on invoicing procedures and best practices.
Admin Assistant
Fountain Tire Ltd.
Winnipeg, Canada
01.2023 - 09.2023
- Greeting Customers
- Print orders and get ready for shipping.
- Make sure users are being completed in a timely manner.
- Paid Invoices. Dealt with any discrepancies.
- Tread Order
- Order office supplies
- Handled customer inquiries.
- Prepared and processed various documents, including reports and correspondence.
- Implemented filing systems to enhance document retrieval and organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated with clients to resolve billing disputes and inquiries efficiently.
- Processed customer invoices and maintained accurate records in financial software.
- Communicated with sales team to address customer payment issues promptly.
- Processed invoices, payments and credits for customers.
- Provided customer service by responding to inquiries from clients related to their accounts.
Customer Relations Specialist (Dental)
Canada Life
Winnipeg, Canada
11.2022 - 01.2023
- Receive call inquiries from patients and providers
- Provide claim information
- Fax's and Email inquiries
- Assist in updating files.
- Managed customer inquiries through multiple communication channels to ensure satisfaction.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
Parts Clerk
Truck Eastside Heavy Collision
Winnipeg, Canada
05.2017 - 01.2018
- Worked as parts clerk, as well as assisted with the MPI claims.
- Ordered parts.
- Dealt with Warranty.
- Handled returns.
- Entered PO's
- Managed inventory of parts for heavy collision repairs.
- Processed incoming and outgoing parts shipments efficiently.
- Assisted technicians with parts sourcing and selection.
- Maintained organized storage areas for easy access to components.
- Collaborated with suppliers to ensure timely part deliveries.
Reception/Material Control
Carte International Inc.
Winnipeg, Canada
09.2011 - 03.2014
- Data entry.
- Prepared mail/faxes and distributed.
- Switchboard - assisting customers and directing calls to the correct contact.
- Prepare outgoing shipments.
- Prepare daily deposits.
- Prepare Purchase Orders
- Schedule Meetings
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Credit Invoicing Clerk
Wilson Auto Electric
Winnipeg, Canada
07.2008 - 04.2009
- Issued credits and invoices daily to customers.
- Data entry.
- Assisted in Shipping
- Assisted with Accounts Receivable.
- Prepared mail and distributed.
- File and keep customer accounts up to date.
- Dealt with customer inquiries across Canada via phone, email and fax.
- Maintained accurate records of accounts receivable transactions and reconciliations.
- Collaborated with sales team to resolve billing issues and improve customer satisfaction.
- Processed invoices, credit memos, and other documents related to accounts receivable.
Supervisor
Canada Safeway Gas Bar
Winnipeg, Canada
09.2006 - 07.2008
- Would open and close the gas bar.
- Daily paperwork, till floats
- Deposits and ordering of money
- Conference Calls
- Supervised daily operations of fuel station and convenience store.
- Trained and mentored new staff on customer service best practices.
- Managed inventory levels and coordinated product restocking efforts.
- Ensured compliance with safety regulations and company policies.
- Monitored cash handling processes and resolved discrepancies promptly.
- Scheduled employee shifts to optimize coverage during peak hours.
Education
High School Diploma -
Horizons
Winnipeg, MB07-2017
Skills
- Data entry
- Invoice processing
- Discrepancy resolution
- SOP development
- Billing inquiries
- Inventory management
- Payment processing
- Attention to detail
- Effective communication
- Time management
- 14 line Switchboard
- Interpersonal communication
- Month end close
- Purchase orders
- Accounts receivable
- SAP
- Adaptability
- Ability to work under pressure
References
Available Upon Request
Education - Upgraded Schooling
01/01/15, 12/31/16
References
References available upon request.
Timeline
Invoicing Clerk
TransX Ltd
10.2024 - Current
Admin Assistant
Fountain Tire Ltd.
01.2023 - 09.2023
Customer Relations Specialist (Dental)
Canada Life
11.2022 - 01.2023
Parts Clerk
Truck Eastside Heavy Collision
05.2017 - 01.2018
Reception/Material Control
Carte International Inc.
09.2011 - 03.2014
Credit Invoicing Clerk
Wilson Auto Electric
07.2008 - 04.2009
Supervisor
Canada Safeway Gas Bar
09.2006 - 07.2008
High School Diploma -
Horizons