Vanessa Villarreal
4225 Central Ave, San Diego
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Massage Therapist
Eroma Day Spa
06.2018 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Certified Massage Therapist
Massage Envy
12.2008 - 12.2018
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and hot stones massage.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Consistently adhered to industry best practices and maintained a clean, sanitary work environment to ensure client safety and comfort.
- Provided exceptional customer service while addressing client concerns or special requests throughout the entire treatment process.
Education
No Degree - Massage Therapy
Body Mind College
San Diego, CA11.2007
Associate of Arts - English
San Diego City College
San Diego, CA06.2003
Skills
- Service Optimization
- Customer Consultation
- Front Desk Management
- Administrative Procedures
- Social Skills
- Customer Needs Assessment
- Active Listening
- Professionalism and Ethics
- Time Management
- Client Assessment
- Customer Service
- Effective Communications
- Team Collaboration
- Payment Processing
Timeline
Massage Therapist
Eroma Day Spa
06.2018 - Current
Certified Massage Therapist
Massage Envy
12.2008 - 12.2018
No Degree - Massage Therapy
Body Mind College
Associate of Arts - English
San Diego City College
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