Conduct needs assessments, provide crisis intervention, emotional support, and resource coordination for individuals and families experiencing housing instability, financial hardship, domestic violence, and mental health challenges.
Link clients to community, county, and state services including housing, utilities, food assistance, healthcare, and behavioral health resources.
Communicate effectively with diverse populations, including Spanish-speaking clients, ensuring equitable access to services.
Accurately document client interactions and maintain confidential records in compliance with agency protocols.
Medical Assistant
Lags Medical Centers
Santa Maria
11.2014 - 06.2016
Delivered clinical and administrative support in high-volume pain management clinic for diverse patients.
Conducted drug testing, specimen collection, and cultures in full compliance with clinic protocols. Administered intramuscular injections and prepared patients for procedures.
Operated ultrasound equipment and ECG machines for diagnostic testing. Provided pre-operative and post-operative education, ensuring comprehension of procedures and aftercare.
Updated insurance information, medication, patient records, and maintained HIPAA compliance.
Sales Associate
Boot Barn
Santa Maria
02.2013 - 12.2015
Provided customer service in a high-volume retail environment
Assisted customers, processed transactions, and maintained store organization
Education
Bachelor of Arts - Psychology
California State University
Bakersfield
01.2025
Associate of Arts - Psychology
Bakersfield College
Bakersfield
01.2021
Associate of Arts - Communication
Bakersfield College
Bakersfield
01.2021
Skills
Bilingual Communication (English/Spanish)
Crisis Support & De-escalation
Resource Navigation & Referral Coordination
Documentation & Case Notes
Confidential Information Handling
Client Support & Advocacy
Data Entry & Record Management