Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Villagrana

Bakersfield

Overview

13
13
years of professional experience
1
1
Certification

Work History

Information & Referral Specialist

Community Action Partnership of Kern
Bakersfield
12.2022 - Current
  • Conduct needs assessments, provide crisis intervention, emotional support, and resource coordination for individuals and families experiencing housing instability, financial hardship, domestic violence, and mental health challenges.
  • Link clients to community, county, and state services including housing, utilities, food assistance, healthcare, and behavioral health resources.
  • Communicate effectively with diverse populations, including Spanish-speaking clients, ensuring equitable access to services.
  • Accurately document client interactions and maintain confidential records in compliance with agency protocols.

Medical Assistant

Lags Medical Centers
Santa Maria
11.2014 - 06.2016
  • Delivered clinical and administrative support in high-volume pain management clinic for diverse patients.
  • Conducted drug testing, specimen collection, and cultures in full compliance with clinic protocols. Administered intramuscular injections and prepared patients for procedures.
  • Operated ultrasound equipment and ECG machines for diagnostic testing. Provided pre-operative and post-operative education, ensuring comprehension of procedures and aftercare.
  • Updated insurance information, medication, patient records, and maintained HIPAA compliance.

Sales Associate

Boot Barn
Santa Maria
02.2013 - 12.2015
  • Provided customer service in a high-volume retail environment
  • Assisted customers, processed transactions, and maintained store organization

Education

Bachelor of Arts - Psychology

California State University
Bakersfield
01.2025

Associate of Arts - Psychology

Bakersfield College
Bakersfield
01.2021

Associate of Arts - Communication

Bakersfield College
Bakersfield
01.2021

Skills

  • Bilingual Communication (English/Spanish)
    Crisis Support & De-escalation
    Resource Navigation & Referral Coordination
    Documentation & Case Notes
    Confidential Information Handling
    Client Support & Advocacy
    Data Entry & Record Management

Certification

  • Bilingual Certification - English & Spanish (Tier I), Bakersfield College, 05/01/23
  • Medical Assistant Certificate, Center for Employment Training, 05/01/13
  • Typing Certificate - 51 WPM (97% accuracy), 05/01/25

Timeline

Information & Referral Specialist

Community Action Partnership of Kern
12.2022 - Current

Medical Assistant

Lags Medical Centers
11.2014 - 06.2016

Sales Associate

Boot Barn
02.2013 - 12.2015

Bachelor of Arts - Psychology

California State University

Associate of Arts - Psychology

Bakersfield College

Associate of Arts - Communication

Bakersfield College
Vanessa Villagrana