Vanessa Vergara
Ajax,Ontario
Summary
Highly organized and trusted administrative professional with 7+ years of experience supporting senior leaders in fast-paced, high-accountability environments. Known for discretion, proactive problem-solving, and strong judgment while managing complex calendars, communications, and cross-functional coordination. Skilled in project management, event planning, and travel coordination, ensuring executives remain prepared, focused, and supported through changing priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Customer Service Manager
BearCom
Toronto, Ontario
06.2021 - 01.2026
- Provided high-level administrative and operational support to senior leadership, managing complex calendars and prioritizing requests based on business impact.
- Coordinated meetings, briefings, and conference calls, preparing schedules and supporting documentation to ensure leadership readiness.
- Managed travel arrangements for executives, including domestic and international bookings, accommodations, and itineraries.
- Acted as primary liaison with internal teams, government partners, and external vendors, ensuring seamless communication and follow-up.
- Led cross-functional projects, coordinating technicians, vendors, and leadership stakeholders to meet deadlines and business objectives.
- Maintained strict confidentiality with sensitive operational, customer, and personnel information.
- Trained, coached, and mentored team members to foster accountability and service excellence.
Service Operations Administrator
BearCom
Toronto, Ontario
10.2018 - 06.2021
- Managed high-volume employee and operational communications, ensuring clarity and compliance in a regulated service environment.
- Maintained detailed workforce and service records, ensuring documentation accuracy and compliance with internal standards.
- Coordinated workflow intake and tracking, enhancing reporting processes across service and operations teams.
- Exercised sound judgment in resolving workplace and service concerns.
- Supported operational reporting and documentation audits, contributing to improved accuracy and compliance.
- Collaborated with leadership and field teams to ensure seamless service delivery and workforce coordination.
- Executed administrative tasks such as filing documents and ordering supplies.
Merchandise Sales Associate
Reitmans
Ajax, Ontario
11.2015 - 01.2018
- Responsible for receiving, organizing, and replenishing stock based on store needs.
- Supervised POP promotional maps and visual setups, ensuring effective product placement and customer engagement.
- Focus on Lead Sales drivers when executing visual setup and collaborating with management.
- Operated all incoming and outgoing transfers in a fast-paced environment.
- Adhered to all safety protocols related to handling hazardous materials, lifting heavy items, and operating equipment safely
- Supervised store visual details and communicated seasonal changes to staff
Performed opening and closing duties such as balancing register drawers and securing the premises - Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Accurately processed payments using various methods, including cash, credit cards, and gift certificates
Administrative & Promotions Coordinator Intern
BellMedia
Toronto, Ontario
04.2016 - 08.2016
- Supported live, high-profile production operations as part of the iHeartRadio Much Music Video Awards production team.
- Production assistance on promo shoots - Talent PA
Liaise closely with Programming, Marketing, Media Services, and Closed Captioning for production deliverables. - Facilitated real-time content acquisition for on-air promos and commercial segments.
- Production assistance on promo shoots - Talent PALiaise closely with Programming, Marketing, Media Services, and Closed Captioning for production deliverables.
- Managed ingest, sourcing clips, downloads, and final file delivery for broadcast.
- Worked closely with the team, gaining knowledge of day-to-day processes and duties
- Managed ingest, sourcing clips, downloads, and final file delivery for broadcast.
Education
GED -
Durham College
Oshawa04-2016
Skills
- Shipping, receiving, and warehousing
- Focused on customer satisfaction
- ERP / HRIS Systems (Oracle JD Edwards)
- Microsoft Office Suite (Excel, Word, Outlook)
- Cross-Functional & Field Team Support
- Confidential & Sensitive Information Handling
- Critical thinking
- Calendar management
Certification
Certified Customer Service Specialist (CSS)
Timeline
Operations Customer Service Manager
BearCom
06.2021 - 01.2026
Service Operations Administrator
BearCom
10.2018 - 06.2021
Administrative & Promotions Coordinator Intern
BellMedia
04.2016 - 08.2016
Merchandise Sales Associate
Reitmans
11.2015 - 01.2018
GED -
Durham College