Vanessa Velez-Tafoya

Bilingual Spanish speaker, compassionate professional with a background in administrative and dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Communication, empathy, and teamwork, ensuring positive patient experiences, and smooth clinic operations, with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational needs. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

• Personally assist in all aspects of an RDA duties and qualifications in general and cosmetic procedures and work with provider to personalize patient care individual needs.
• Digital radiographs. Use of Planmeca, Apertyx and Dexis programs. Use of Nomad and Panorex.
• Inventory and Ordering - organize and manage inventory for record keeping of inventory. System set up with tag system to help with monitoring supplies, and ordering of supplies. Maintain supply budget.
• Front office coordinator with greeting patients, providing paperwork for patient intake, data entry of patient information for accuracy and update as necessary. Answering of incoming phone calls, scheduling appointments according to production goals, verify insurance and input data for insurance billing. Process insurance claims. Follow up on claims and reimbursements. Treatment plan patient care presentation. Coordinate financials. Generate end of day reports, daily reports, lab reports. Update patient readiness. Contact referring providers to coordinate patient referrals.
• Hygiene assist as necessary with logging probe readings, coronal polishing and placement of fluoride varnish.
• Sterilization to OSHA Standards. Making sure all instruments and packs are complete for treatment set up and sterilization processed correctly.
• Manage equipment for proper performance and use. (mid mark sterilizers, Demi curing lights, assistant chairs, and patient chairs, handpieces, instruments.)
• Application of in-office whitening protocols for ZOOM, KOR and Opalescence. Taking impressions and pouring up models. Fabrication of temporaries, whitening trays, soft mouthguard, essay retainers. Monitor and manage coordination of lab cases for delivery timelines and scheduling.
• Fabricate at home whitening trays and provide instructions for use.
• Knowledge of the Cerec process and procedures for fabrication of crowns and onlays. Use of proper block for milling, stain, glaze and baking restoration.
• Oversee and guide team members and on-boarders according to office processes. Train with projects and/or tasks relevant to practice management for daily goals and priorities for smooth functionality to provide efficient patient care at the utmost level.

• Dentrix
• Open Dental
• YAPI
• Dexis
• CariVu
• Intra Oral Camera
• Cerec
• Invisalign
• Apertyx

• Fred Pryor Seminars - The Exceptional Assistant
• Judy Kay - R.I.S.E to Success
• Total Patient Service Institute Training
• DVC - General Ed Classes
• Front Office Rocks