Gavin Drake Kelley
Escondido,CA
Summary
Experienced with delivering exceptional customer service to enhance guest satisfaction. Utilizes effective communication and problem-solving skills to address and resolve guest concerns. Track record of fostering welcoming and efficient service environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
10.2021 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
Education
Associate of Science -
Palomar College
San Marcos, CA05-2026
High School Diploma -
Mission Hills High School
San Marcos, CA06-2023
Skills
- Issue resolution
- Verbal and written communication
- Guest relations
- Computer skills
- Calm and professional under pressure
- Understanding customer needs
- Warehousing functions
Certification
- WAVE Certified Operator – skilled in safely operating aerial work platforms.
Accomplishments
Cross-trained in multiple departments to provide flexible support during peak hours.
Timeline
Guest Advocate
Target
10.2021 - Current
Associate of Science -
Palomar College
High School Diploma -
Mission Hills High School
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