Vanessa Valencia
Temecula
Summary
Proven experience in retail sales and customer account management. Demonstrates excellence in guest service, including proactive needs anticipation and effective problem resolution. Proficient in Microsoft Office Suite (Word, Excel) with a strong aptitude for learning new software applications. Successful leadership experience managing teams of 5-10 employees. Experience in customer account creation, review, and maintenance.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Customer Care Representative II
Liberty Military Housing
08.2022 - Current
- Manage resident inquiries via phone, email, and mail, ensuring timely and satisfactory resolution of concerns.
- Process account adjustments, resolve disputes, and manage debt collection, including payment plan negotiation and third-party agency coordination.
- Utilize call center systems to handle inbound calls, callbacks, and voicemails, maintaining accurate call dispositions.
- Assist residents with move-out accounting, balance collection, and delinquency letter preparation.
- Reconcile delinquent accounts, monitor collections, and follow up on outstanding balances to reduce delinquency.
- Maintain accurate account records, perform data entry in various software systems (Yardi, Excel, Access), and provide general administrative support.
- Attend departmental meetings, resident events, and professional development seminars.
El Tejate
01.2018 - 08.2022
Customer service representative
Monterey Financial inc.
02.2018 - 04.2020
- Spoke effectively with clients and other employees
- Directed guests to appropriate department
- Worked with a computer and telephone as it relates to the business needs within the Call Center
- Worked with Internet, Microsoft Office; ability to use Outlook, word processing and spreadsheet software
- Utilized a headset, computer terminal and navigated through multiple systems to input and retrieve information.
Customer Service Representative
Greatcall, Inc.
04.2012 - 02.2018
- Responded to a high volume of customer service and retail activation contacts
- Placed orders and managed customer accounts
- Presented and sold new products to customers, as well as provided suggestions
- Resolved any and all disputes that arose with unsatisfied customers
- Researched and resolved basic product, service, billing and support issues
- Maintained customer focus by listening actively and maintaining composure
- Performed various job duties as assigned by leadership and management
- Unique talent for determining customer needs through effective questioning and research
Sales Representative shift leader
Cricket Wireless
02.2009 - 04.2012
Education
High School Diploma -
Foothills High School
San Marcos, CASkills
- Leadership & Collaboration: Proven leadership and team collaboration skills
- Bilingual Proficiency: Fluent in spoken and written English and Spanish
- Multitasking & Prioritization: Effective multitasking and prioritization in dynamic environments
- Adaptability & Resilience: Adaptable to change and stress in fast-paced settings
- Customer Relationship Management: Excellent customer interaction and relationship-building abilities
- Operational Efficiency: Prompt reporting of staff issues and proactive problem-solving
- Customer Service Excellence: Collaborative approach to achieving customer service goals
- Detail-Oriented & Improvement-Focused: Detail-oriented with a focus on enhancing customer experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Representative II
Liberty Military Housing
08.2022 - Current
Customer service representative
Monterey Financial inc.
02.2018 - 04.2020
El Tejate
01.2018 - 08.2022
Customer Service Representative
Greatcall, Inc.
04.2012 - 02.2018
Sales Representative shift leader
Cricket Wireless
02.2009 - 04.2012
High School Diploma -
Foothills High School
Similar Profiles
Jetta AshleyJetta Ashley
Leasing Coordinator at Liberty Military HousingLeasing Coordinator at Liberty Military Housing
Riché NavaretteRiché Navarette
Service Manager at Liberty Military HousingService Manager at Liberty Military Housing
Robert EmeryRobert Emery
Maintenance Technician at Liberty Military HousingMaintenance Technician at Liberty Military Housing
Jacqueline RodriguezJacqueline Rodriguez
Customer Service Representative at Liberty Military HousingCustomer Service Representative at Liberty Military Housing
MARK ZIOBRO IIMARK ZIOBRO II
Operations Supervisor | EHS Compliance Lead at CarMax, Inc.Operations Supervisor | EHS Compliance Lead at CarMax, Inc.