Vanessa Valdivieso

• Export Customer Service - Build sustainable relationships of trust through open and interactive communication. Identify and assess customers needs to achieve satisfaction.
• Order processing, monitor shipments from ready-to-ship until delivery.
• Create errorless, accurate Exports paperwork, CFIA certificates, USDA documents, Annex, Customs Invoices, hold letters, Bills of Lading, Certificate of Origin, USMCA.
• Send pre-shipment notifications to USDA and I-House for Meat / Agriculture Inspections.
• Review Labeling Regulations compliance.
• Complete CFIA inspection.
• Present Certificates to Official Veterinarian for approval.
• Coordinate with shipping. Arrange carrier, create package for carrier.
• Exports samples of new products.
• Follow up shipments and provide status to customers.
• If USDA labs taken, follow up and advise customer until we receive acceptable results.
• Monitor any issues post-shipment like shorts, overage, damage product, quality issues, pricing, credits or special negotiations.
• Keeping up to date with government regulations to assure compliance and smooth border crossing.
• Team work with logistics to assure on time deliveries.
• Coverage for export team.

INSIDE SALES

• Manage, Service and grow independent customer base about 200+ stores.
• Contacting customers, upselling, taking orders, order entry.
• Answered customers' questions regarding products, prices, and availability.
• Acting as liaison between Business Development Managers, customer, companies and consumers.
• Assists with sales, demand planning, orders status, accounting questions, billing, cancellations, QA requests.
• Collection and analysis of sales, inventory and production data for Vendor Managed Inventory process for National Accounts (Metro/Food Basics).
• Customer Care for National Accounts (Costco, Metro, Food basics).
• Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Generate Sales Opportunities, meet sales targets.
• Product overage, shorts, orders on hold, returns.
• Coverage for Customer Service team.

• Audited quotes, invoices and account bills for accuracy.
• Invoicing amounts, primarily pertaining to transportation and ensure correct amounts would be billed to customer. Transportation charges, driver hours, shunts, waiting time, fuel surcharge.
• Maintained documents for compliance and accuracy, ensuring all prepared bills for invoicing, signatures, contracts properly stored within database.
• Verified new vendors, client, suppliers data.
• Liaised with customer service representatives in all terminals to maintain consistency in processes and completed errorless orders to maintain quality standards and high satisfaction rating.
• Training of new teammates.
• Accounts Payable and payroll support, ensuring time completion and submission.

• Replenishment data management and maintenance.
• Coordination with key internal departments to ensure order placement in proper in stock levels.
• Supplied local and overseas raw materials and finished products according to sales forecast.
• Production planning in accordance with warehouse capacity.
• Assure daily needs of manufacturing plant.
• Follow up with AP to make sure all suppliers are paid on timely manner.
• Actively working with Quality, Innovation, Marketing, Operations and Logistics Departments.
• In constant communication with overseas suppliers checking status of ready to ship.
• Tracking shipments, transit times, delays or any issues with Imports Department.
• Review purchase orders, blanket orders, contracts and freight purchase orders.