Vanessa Udobi
Winnipeg,MB
Summary
Customer service and sales representative with over three years of experience in the corporate world, exceeding customer’s expectations, increasing revenue generation and driving operational excellence. Possess a robust customer-centric approach with exceptional communication, problem-solving, and technical skills. A proactive team player committed to continuous improvement and delivering exceptional service in a fast-paced environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Vanessa’s Treats
12.2020 - 01.2024
- Responded to inquiries via email, chat, phone and in-person, increasing retention by over 10% through excellent service delivery
- Maintained a 98% trust and loyalty rating among clients due to demonstrated empathy and professionalism
- Mediated customer concerns, increasing satisfaction ratings by 25% and fostering positive relationships
- Managed cash register operations, processing an average of over 50 transactions daily with accuracy and efficiency
- Processed online orders for in-store pickup, preparing items and assisting customers with order tracking
- Collaborated with the sales team during peak hours to ensure efficient customer service and meet store targets.
Sales Representative
Braimah
07.2019 - 09.2020
- Increased revenue generated by 20% year-on-year through excellent upselling and cross-selling of products
- Built and maintained strong customer relationships, delivering exceptional customer service and post-sale support to ensure customer satisfaction and loyalty
- Conducted product demonstrations and presentations to potential customers, resulting in a 10% increase in new client acquisitions
- Met and exceeded sales objectives in a highly competitive environment.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Geography
University of Manitoba
Winnipeg, MB04.2028
Higher National Diploma - Statistics
Federal Polytechnic Auchi
Nigeria2018
Skills
- Customer Service and Complaint Resolution
- Cash Handling and Transaction Processing
- Product Knowledge and Upselling
- Point-of-Sale (POS) System Operation
- Inventory Management and Merchandising
- Multitasking in a High-Volume Retail Environment
- Time Management and Organization
- Sales and Promotions
- Communication and Interpersonal Skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Vanessa’s Treats
12.2020 - 01.2024
Sales Representative
Braimah
07.2019 - 09.2020
Bachelor of Arts - Geography
University of Manitoba
Higher National Diploma - Statistics
Federal Polytechnic Auchi
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