Vanessa Tuveri
Coquitlam,BC
Summary
Customer-focused professional with extensive experience in safety and service delivery, achieving high productivity and efficiency. Specialized in emergency response procedures, demonstrating strong communication and problem-solving skills. Proven ability to facilitate seamless customer experiences across diverse environments.
Overview
24
24
years of professional experience
Work History
Business Owner
VC Services
01.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Medic
Suncor
, AB
01.2018 - 2018
- Administered first aid and medical support in emergency situations.
- Conducted safety inspections to ensure compliance with health regulations.
- Maintained medical supplies and equipment for immediate readiness.
- Collaborated with team members to execute health and safety protocols.
- Documented patient care activities and maintained accurate records.
- Assisted in the development of health promotion initiatives for employees.
- Participated in regular drills to enhance emergency preparedness skills.
Day Care Operator and Owner
Myself
01.2008 - 11.2017
- Maintained knowledge of industry policies and procedures to set up and operate business.
- Planned fun outings and educational activities to keep children entertained.
- Provided safe transportation to and from school and extracurricular activities.
- Administered medications by following strict instructions from parents.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
Bank Teller
Bank of Montreal
04.2004 - 07.2007
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Removed mutilated currency from circulation.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
Barista Shift Supervisor
Starbucks
Vancouver, British Columbia
06.2001 - 01.2004
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- I served customers quickly and efficiently, created strategies to prevent delays, and earned the store and myself a star for being the most efficient employee and store.
Education
Medic /OFA 3 LEVEL -
Red Cross
Vancouver, BC01-2018
H2S Alive (hazard assessment of gas detection)
Vancouver01-2018
TDG Training ( Transportation of Dangerous Goods)
Vancouver, BC01-2018
CSTS -09 (construction Safety Program)
Vancouver, BC01-2018
WHMIS
Vancouver, BC01-2018
Teachear - Teaching
Eleonora Darborea
Italy06.1990
Skills
- Contract management
- Talent allocation
- Business planning and development
- Quality assurance and compliance
- Customer service and relations
- Employee training and development
- Entrepreneurial mindset
- Work planning and prioritization
- Customer relationship management
- Regulatory compliance and adherence
- Negotiation tactics
- Marketing strategy
- Effective communication skills
- Problem solving and conflict resolution
- Team building and coaching
- Time management strategies
- Operations management
- Professional networking
Languages
1,5,5
Languages
English
Professional
Italian
Professional
Spanish
Limited
French
Elementary
Timeline
Business Owner
VC Services
01.2018 - Current
Medic
Suncor
01.2018 - 2018
Day Care Operator and Owner
Myself
01.2008 - 11.2017
Bank Teller
Bank of Montreal
04.2004 - 07.2007
Barista Shift Supervisor
Starbucks
06.2001 - 01.2004
Medic /OFA 3 LEVEL -
Red Cross
H2S Alive (hazard assessment of gas detection)
TDG Training ( Transportation of Dangerous Goods)
CSTS -09 (construction Safety Program)
WHMIS
Teachear - Teaching
Eleonora Darborea