Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Vanessa Tuveri

Coquitlam,BC

Summary

Customer-focused professional with extensive experience in safety and service delivery, achieving high productivity and efficiency. Specialized in emergency response procedures, demonstrating strong communication and problem-solving skills. Proven ability to facilitate seamless customer experiences across diverse environments.

Overview

24
24
years of professional experience

Work History

Business Owner

VC Services
01.2018 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Medic

Suncor
, AB
01.2018 - 2018
  • Administered first aid and medical support in emergency situations.
  • Conducted safety inspections to ensure compliance with health regulations.
  • Maintained medical supplies and equipment for immediate readiness.
  • Collaborated with team members to execute health and safety protocols.
  • Documented patient care activities and maintained accurate records.
  • Assisted in the development of health promotion initiatives for employees.
  • Participated in regular drills to enhance emergency preparedness skills.

Day Care Operator and Owner

Myself
01.2008 - 11.2017
  • Maintained knowledge of industry policies and procedures to set up and operate business.
  • Planned fun outings and educational activities to keep children entertained.
  • Provided safe transportation to and from school and extracurricular activities.
  • Administered medications by following strict instructions from parents.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Communicated with parents regarding children's progress and development, raising any issues.

Bank Teller

Bank of Montreal
04.2004 - 07.2007
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Removed mutilated currency from circulation.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and reported suspicious activity in line with bank security policies.

Barista Shift Supervisor

Starbucks
Vancouver, British Columbia
06.2001 - 01.2004
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Designed and adjusted work schedules to meet business demands.
  • I served customers quickly and efficiently, created strategies to prevent delays, and earned the store and myself a star for being the most efficient employee and store.

Education

Medic /OFA 3 LEVEL -

Red Cross
Vancouver, BC
01-2018

H2S Alive (hazard assessment of gas detection)
Vancouver
01-2018

TDG Training ( Transportation of Dangerous Goods)
Vancouver, BC
01-2018

CSTS -09 (construction Safety Program)
Vancouver, BC
01-2018

WHMIS
Vancouver, BC
01-2018

Teachear - Teaching

Eleonora Darborea
Italy
06.1990

Skills

  • Contract management
  • Talent allocation
  • Business planning and development
  • Quality assurance and compliance
  • Customer service and relations
  • Employee training and development
  • Entrepreneurial mindset
  • Work planning and prioritization
  • Customer relationship management
  • Regulatory compliance and adherence
  • Negotiation tactics
  • Marketing strategy
  • Effective communication skills
  • Problem solving and conflict resolution
  • Team building and coaching
  • Time management strategies
  • Operations management
  • Professional networking

Languages

1,5,5

Languages

English
Professional
Italian
Professional
Spanish
Limited
French
Elementary

Timeline

Business Owner

VC Services
01.2018 - Current

Medic

Suncor
01.2018 - 2018

Day Care Operator and Owner

Myself
01.2008 - 11.2017

Bank Teller

Bank of Montreal
04.2004 - 07.2007

Barista Shift Supervisor

Starbucks
06.2001 - 01.2004

Medic /OFA 3 LEVEL -

Red Cross

H2S Alive (hazard assessment of gas detection)

TDG Training ( Transportation of Dangerous Goods)

CSTS -09 (construction Safety Program)

WHMIS

Teachear - Teaching

Eleonora Darborea
Vanessa Tuveri