Organized and motivated with good communication and multitasking skills. Positive team player, ready to support clients with accuracy and care.
Overview
4
4
years of professional experience
Work History
Eligibility Worker I
Fresno County Department of Social Services
Coalinga
09.2024 - Current
Conducted interviews with applicants to determine eligibility for Medi-Cal and CalFresh programs.
Verified income, residency, and household information using client documents and state databases.
Processed renewals and case changes in compliance with program regulations.
Explained Medi-Cal and CalFresh rules, benefits, and responsibilities clearly to clients.
Documented all case actions in automated eligibility systems, with attention to detail.
Assisted clients in resolving issues and provided referrals to community resources when needed.
Worked closely with coworkers and supervisors to ensure proper case management and customer service.
Digital Personal Shopper
Walmart
Hanford
08.2021 - 09.2024
Acquiring items needed for customers' orders in a timed manner
Locate specific products on the sales floor
Correspond with online customers via telephone or electronic messaging to address questions or complaints about products, policies, or shipping methods