VANESSA TOLEDO GUERRERO
Lemoore
Summary
Organized and motivated with good communication and multitasking skills. Positive team player, ready to support clients with accuracy and care.
Overview
4
4
years of professional experience
Work History
Eligibility Worker I
Fresno County Department of Social Services
Coalinga
09.2024 - Current
- Conducted interviews with applicants to determine eligibility for Medi-Cal and CalFresh programs.
- Verified income, residency, and household information using client documents and state databases.
- Processed renewals and case changes in compliance with program regulations.
- Explained Medi-Cal and CalFresh rules, benefits, and responsibilities clearly to clients.
- Documented all case actions in automated eligibility systems, with attention to detail.
- Assisted clients in resolving issues and provided referrals to community resources when needed.
- Worked closely with coworkers and supervisors to ensure proper case management and customer service.
Digital Personal Shopper
Walmart
Hanford
08.2021 - 09.2024
- Acquiring items needed for customers' orders in a timed manner
- Locate specific products on the sales floor
- Correspond with online customers via telephone or electronic messaging to address questions or complaints about products, policies, or shipping methods
- Helps assist customers on the sales floor
Education
Associates Degree -
West Hills Community College
Lemoore, Ca, United States05.2022
High School Diploma -
Lemoore High School
Lemoore, Ca, United States06.2020
Skills
- Customer service
- Computer skills
- Ability to work in a team
- Fast learner
- Ability to work under pressure
- Communication skills
- Attention to detail
References
- Justin Salcedo (559)816-7013
- Stephanie Ceja (559)362-6223
- Marlene Contreras (559)469-3845
Timeline
Eligibility Worker I
Fresno County Department of Social Services
09.2024 - Current
Digital Personal Shopper
Walmart
08.2021 - 09.2024
Associates Degree -
West Hills Community College
High School Diploma -
Lemoore High School