VANESSA THOMPSON

Caring For my children.

• Encouraged customers to make additional purchases and suggested relevant items
• Met merchandising standards by keeping store stocked and products faced
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Built relationships with potential customers by providing helpful advice on product selection.

• Set performance goals for staff members and helped teams meet important deadlines
• Organized workflow tasks to prevent downtime and production gaps
• Delegated tasks to team members according to individual strengths
• Taught company procedures to new employees and increased progress by encouraging research on our products
• Coordinated employee schedules according to availability and approved shift changes
• Boosted staff moral by teaching and encouraging experimenting with product to make items such as bath bombs, candles, and body care products
• Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
• Answered customer questions and made product recommendations according to needs
• Resolved conflicts between team members and departments
• Resolved customer complaints in a timely manner while ensuring customer satisfaction
• Tracked company inventory and noted item shortages for future product orders.

Cared for my child.

• Tended to general needs of children while supervising and enforcing safety in day-to-day activities
• Created safe environment for children by removing hazards and enforcing appropriate boundaries
• Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development
• Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts
• Administered discipline and guidance in accordance with parental guidelines
• Fostered proper nutrition by preparing healthy meals or bottle-feeding infants
• Always ensured safety by following health guidelines and protocols set forth by the family
• Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment
• Taught basic life skills such as manners, respect, and responsibility
• Exhibited patience and understanding when dealing with difficult behaviors from children.

• Tended to general needs of children while supervising and enforcing safety in day-to-day activities
• Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development
• Created safe environment for children by removing hazards and enforcing appropriate boundaries.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Provided efficient and courteous service to customers
• Operated cash register and accurately processed payments, returns, and exchanges
• Checked drawer totals, reconciled discrepancies, and prepared bank deposits
• Supported other departments within the store by helping when needed
• Built and maintained positive working relationships with co-workers
• Kept up to date on new products, services, promotions, and pricing structures.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Used POS system to process sales, returns, online orders, and gift card activations.