Vanessa Thacker
Newport Beach
Summary
Certified Pilates instructor with a client, focus in detail oriented background as a self-employed brow artist. Passionate about helping clients, build strength, alignment, and body awareness.
Overview
2027
2027
years of professional experience
Work History
Brow Artist
Self-employeed
Costa Mesa, CA
2011 - Current
- Performed thorough consultations to assess client needs and achieve desired outcomes.
- Developed strong client relationships through attentive service and follow-up care recommendations.
- Implemented efficient scheduling practices to maximize appointment availability and client satisfaction.
- Strengthened brand reputation by sharing before-and-after photos of client transformations on social media platforms.
- Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
- Developed customized brow design plans based on individual facial features and preferences.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Promoted a welcoming environment that fostered open communication about client concerns or preferences.
- Increased customer loyalty through exceptional service, resulting in repeat bookings and referrals.
Salon Coordinator
Salon Gregories
Newport Beach, CA
2000 - 2006
- Coordinated appointment scheduling to optimize client flow and enhance service delivery.
- Managed front desk operations, ensuring a welcoming environment for clients and staff.
- Facilitated communication between stylists and clients to address inquiries and preferences effectively.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Streamlined daily operational processes, improving overall efficiency of salon services.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
Salon Coordinator
Carlton and Linear Hair
Costa Mesa, CA
1998 - 2000
- Trained new staff on customer service protocols and salon procedures to ensure consistency.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Managed cash flow, business transactions, banking, and accounting processes.
Education
No Degree - Liberal Arts
Orange Coast College
Costa Mesa, CA2028
Cosmetology License, State of California - Cosmetology
Paul Mitchell The School
Costa Mesa, CA2009
High School Diploma -
Diamond Bar High School
Diamond Bar, CA1997
Skills
- Client relationship building
- Time management
- Attention to detail
- Communication and interpersonal skills
- Proficient in mind body, mariana tek, and square booking
Timeline
Brow Artist
Self-employeed
2011 - Current
Salon Coordinator
Salon Gregories
2000 - 2006
Salon Coordinator
Carlton and Linear Hair
1998 - 2000
No Degree - Liberal Arts
Orange Coast College
Cosmetology License, State of California - Cosmetology
Paul Mitchell The School
High School Diploma -
Diamond Bar High School