VANESSA TEMITOPE ODEWUMI
Ottawa,Canada
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, excelling in independent work environments. Proven ability to quickly acquire new skills and effectively collaborate with diverse teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Accenture
Ottawa, Ontario
03.2025 - 07.2025
- Leveraged analytics tools to evaluate campaign performance and identify audience segmentation opportunities.
- Translated business goals into customized digital advertising strategies, enhancing customer acquisition and retention.
- Collaborated with cross-functional Accenture teams to provide insights and performance reviews.
- Maintained pipeline discipline and met sales targets while resolving client pain points proactively.
Financial Service Representative
TD BANK GROUP
Ottawa, ON
03.2022 - 09.2024
- Delivered industry-leading customer service while recommending tailored financial solutions.
- Generated high-value cross-selling and upselling opportunities, enhancing revenue and customer retention.
- Exceeded sales targets by proactively identifying customer needs for financial products.
- Maintained 40-60 daily interactions through phone, email, and web chat, driving sales conversions.
- Analyzed customer transactions to identify risks and opportunities for customized services.
- Trained new hires on compliance regulations, customer service practices, and product offerings.
- Provided ongoing coaching to team members to improve performance and satisfaction.
- Conducted assessments to evaluate training effectiveness and implement improvements.
Risk and Safety Coordinator
DELTAFRAKIK ENGINEERING LIMITED
Lagos
09.2020 - 02.2022
- Monitored compliance with policies and laws through operational process inspections.
- Investigated accidents to analyze causes and recommend action plans for prevention.
- Conducted audits to ensure adherence to legal requirements and company guidance.
- Incorporated new policies, enhancing employee safety and compliance standards.
- Maintained comprehensive work safety procedure manual for reference and training.
- Trained employees on key safety procedures and policies, ensuring understanding and compliance.
- Developed instructional materials, including handbooks and interactive workshops for training sessions.
- Facilitated virtual and in-person safety training focused on compliance and career development.
Process Engineer
DELTAFRAKIK ENGINEERING LIMITED
Lagos
11.2019 - 08.2020
- Developed Process Line List database to enhance communication between process and mechanical engineers during piping system design.
- Created Piping and Instrumentation Diagrams to illustrate interrelations between process equipment and control instruments.
- Analyzed customer reviews to identify pipe design defects and quality issues.
- Compiled reports with recommendations for pipe design based on customer feedback data.
- Contributed to Process Flow Scheme development, identifying key areas and equipment connectivity in the plant.
- Managed Master Deliverable Register (MDR) to track project milestones effectively.
- Maintained accurate inventory stock and executed timely replenishments for depleted supplies.
- Utilized computerized maintenance management system, ensuring accurate entry of service notifications and orders into SAP.
Administrative Assistant
PETROLEUM EQUALIZATION FUND MANAGEMENT BOARD
Lagos
01.2019 - 10.2019
- Coordinated planning, scheduling, and monitoring of quality assurance for procurement activities.
- Managed accurate records of purchases and pricing to support operational decisions.
- Oversaw inventory management for products and services to ensure availability.
- Handled inbound and outbound communications with suppliers via calls, emails, and chats.
- Addressed customer inquiries regarding billing, delivery information, product pricing, and vendor services.
Engineering Intern
PETROLEUM EQUALIZATION FUND MANAGEMENT BOARD
Lagos
03.2017 - 08.2017
- Monitored maximum efficiency rate test on Chevron’s asset to ensure optimal performance.
- Conducted site inspections for oil and gas companies during Total Oil and Gas Nigeria pre-qualification.
- Developed data storage models using Microsoft Spreadsheet for effective information management.
- Recorded minutes during daily safety meetings to maintain comprehensive documentation.
Education
Graduate certificate - Environmental Management and Assessment
Algonquin College
Ottawa, ON02.2023
Bachelor of Science - Chemical Engineering
Igbinedion University
Okada, Nigeria10.2018
Skills
- Microsoft Office 365
- CRM Dynamics
- MS Outlook
- AutoCAD
- Learning management systems
- Virtual collaboration platforms
- SharePoint
- Workday
- Interpersonal skills
- Leadership abilities
- Communication skills
- Critical thinking
- Problem-solving skills
- Attention to detail
- Project management expertise
- Organizational skills
Certification
- Customer Success Management Fundamentals - Udemy
- Worksite Safety - Joint Health and Safety Committee
- Ontario Health and Safety Awareness - OSHA
- Quality Management - Rahn Wesley Institute of Management
- Project Management - Project Management Academy
- Environmental Impact Assessment - Department of Petroleum Resources (DPR) 5667
- HSE Level 3 (Award in Environmental Awareness) - UK SHE Organization - The British International Safety Organization
- HSE Level 2 (Risk Assessment Practical Application) - UK SHE Organization - The British International Safety Organization
- HSE Level 1 (Health and Safety at Work) - UK SHE Organization - The British International Safety Organization
- NEBOSH National General Certificate in Occupational Health and Safety - NEBOSH
Affiliations
Association of Professional Women Engineers of Nigeria (APWEN)
Languages
English
Full Professional
Timeline
Account Manager
Accenture
03.2025 - 07.2025
Financial Service Representative
TD BANK GROUP
03.2022 - 09.2024
Risk and Safety Coordinator
DELTAFRAKIK ENGINEERING LIMITED
09.2020 - 02.2022
Process Engineer
DELTAFRAKIK ENGINEERING LIMITED
11.2019 - 08.2020
Administrative Assistant
PETROLEUM EQUALIZATION FUND MANAGEMENT BOARD
01.2019 - 10.2019
Engineering Intern
PETROLEUM EQUALIZATION FUND MANAGEMENT BOARD
03.2017 - 08.2017
Graduate certificate - Environmental Management and Assessment
Algonquin College
Bachelor of Science - Chemical Engineering
Igbinedion University
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