Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Taylor

San Jose

Summary

Dynamic administrative professional with extensive experience at Safeway, excelling in employee training and customer service. Proven track record in optimizing team productivity and resolving complex issues. Skilled in scheduling and maintaining company compliance standards, ensuring operational excellence and high-quality service delivery. Committed to fostering effective communication and enhancing team performance.

Overview

7
7
years of professional experience

Work History

Administrative Coordinator/In-Store Recruiter

Safeway
San Jose
05.2021 - Current
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Assisted management with scheduling to optimize their time management and productivity.
  • Provided administrative support to various departments within the store.
  • Maintained payroll by inputting PTO and resolving any timeclock discrepancies.

Floral Manager

Safeway
San Jose
08.2021 - 08.2022
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Trained and developed associates to handle customers' needs and manage daily workloads.
  • Created tabletop and various other custom arrangements or pieces.

DUG (Drive-Up & Go) Trainer

Safeway
San Jose
10.2020 - 06.2021
  • Set up and organized the newly established Home Shopping departments at multiple store locations in the NorCal division, including the work station, by following the 5S program.
  • Ensured all equipment was in good condition and functioning properly.
  • Trained the employees selected to work in the department, including store management.
  • I established a line of communication with each store launch to allow for any future questions or concerns they may have once I have completed my time in their store.

DotCom Manager

Safeway
San Jose
07.2020 - 06.2021
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.

Service Manager

Sprouts Farmer Market
Mountain View
06.2019 - 06.2020
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints quickly and effectively.
  • Delegated work to staff, setting priorities and goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Created detailed reports on service activities for senior management review.
  • Assisted in maintaining the store's marketing standards by building displays, and making sure the store looked pristine before closing for the night.
  • Conducted quarterly personnel check-ins with all front end employees to get feedback on their job satisfaction

Receiver

Sprouts Farmer Market
Santa Clara
10.2018 - 06.2019
  • Monitored merchandise received and shipped from facility in computer system.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Ensured that all safety protocols were followed at all times while working in the warehouse environment.

Education

Retail Management Certificate -

Fresno City College
Fresno, CA
05-2024

Some College (No Degree) - Human Services

Cabrillo College
Aptos, CA

Skills

  • Customer service
  • Problem solving
  • Clear and effective communication
  • Employee training
  • Scheduling and coordinating
  • Multitasking Abilities

Timeline

Floral Manager

Safeway
08.2021 - 08.2022

Administrative Coordinator/In-Store Recruiter

Safeway
05.2021 - Current

DUG (Drive-Up & Go) Trainer

Safeway
10.2020 - 06.2021

DotCom Manager

Safeway
07.2020 - 06.2021

Service Manager

Sprouts Farmer Market
06.2019 - 06.2020

Receiver

Sprouts Farmer Market
10.2018 - 06.2019

Retail Management Certificate -

Fresno City College

Some College (No Degree) - Human Services

Cabrillo College

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Vanessa Taylor