Vanessa Taylor
Duncan,BC
Overview
21
21
years of professional experience
Work History
Housekeeping Junior Supervisor
Oceanfront Suites At Cowichan Bay
Cowichan Bay, BC
10.2021 - 03.2025
- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Assisted in inventory management, maintaining stock levels for efficient operation.
- Implemented check-in/check-out processes, enhancing efficiency and guest experience.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Coordinated team schedules to ensure optimal coverage during peak periods.
- Resolved guest inquiries and complaints promptly, fostering a positive environment.
- Collaborated with management to streamline workflows and improve service delivery.
- Facilitated the resolution of internal conflicts, promoting better collaboration and teamwork among colleagues.
- Served as a mentor to junior staff members, providing guidance and support in their professional development journey.
- Identified areas for improvement within the department, proposing actionable solutions to increase overall efficiency.
Sales Associate and Owner
Enchanted You at Koksilah Heritage House
Cowichan Bay, BC
01.2014 - 05.2021
- Wedding and special occasion accessories expert.
- Handmade and also ordered merchandise.
- Enhanced customer experience through personalized service and product recommendations.
- Inventory management, ensuring accurate stock levels and timely replenishment.
- Developed strong product knowledge to educate customers on features and benefits.
- One-On-One experiences to make moments special.
- Created strong bonds for repeat customers.
- Dealt with all aspects of the business.
Retail Sales Associate
Crazy Eights Gift and Party
Duncan, BC
09.2013 - 12.2019
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to optimize store layout and attract customer attention.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Trained new associates on company policies, product knowledge, and customer service techniques.
- Managed inventory levels through regular stock checks and timely replenishment of merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Opening and closing of the store. Cash tendering at end of night. Bank deposits.
Waitress
Mill Bay Fish and Chips
Mill Bay, BC
01.2004 - 09.2011
- Provided exceptional customer service in a fast-paced environment.
- Handled order processing and ensured accurate delivery of menu items.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Trained new staff on operational procedures
- Many other restaurants over the years including Denny's in Victoria, two separate restaurants above the hotel at oceanfront suites at Cowichan Bay and The smokin' spur diner that used to be in the old log building in Duncan. ( Back when smoking inside was acceptable)
- Independently cleaned houses
- Deer Lodge motel in Mill Bay as a housekeeper.
- Working at a heavy duty industrial workshop, cleaning and getting machines ready for painting, any other jobs needing done.
Education
Event Coordinator -
Vancouver Island University
Nanaimo, BCSkills
Customer service focus
Task delegation
Employee coaching
Motivation techniques
Attention to detail
Verbal and written communication
Decision-making
Training and mentoring
Staff discipline
Employee motivation
Conflict resolution
Quality control
Time management
Reliability
Excellent communication
Organizational skills
Team leadership
Effective communication
Additional Information
References:
Eddie- General Manager at oceanfront suites at Cowichan Bay
250-715-1000
Cheryl - Senior Housekeeping Supervisor at oceanfront suites at Cowichan Bay
More references upon request.
Timeline
Housekeeping Junior Supervisor
Oceanfront Suites At Cowichan Bay
10.2021 - 03.2025
Sales Associate and Owner
Enchanted You at Koksilah Heritage House
01.2014 - 05.2021
Retail Sales Associate
Crazy Eights Gift and Party
09.2013 - 12.2019
Waitress
Mill Bay Fish and Chips
01.2004 - 09.2011
Event Coordinator -
Vancouver Island University