VANESSA TAVAREZ
ESCONDIDO
Summary
Hardworking and passionate Financial Representative with strong background in customer service, financial entry and processing. Eager to position in Medical and Psychiatric care. Ready to help team achieve company goals and satisfy patients concerns.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Palomar Medical Center Poway ED
01.2022 - Current
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Improved patient satisfaction by providing timely and accurate financial information.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensure overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Registered patients for labs, surgeries and radiology.
Behavioral Health Specialist /Admitting Clerk
Aurora Behavioral Health Care
11.2017 - 11.2021
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Created progress reports, assessments and charting within required timeframes.
- Observed and monitored client behavior and responses to treatment.
- Streamlined patient admissions process by implementing efficient data entry and record-keeping procedures.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Verified patient details and insurance coverage and collected co-pays.
Creamologist
Creamistry
08.2017 - 04.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments throughout the five work stations
- Maintained cleanliness and organization of the work area, adhering to health code standards at all times.
- Provided exceptional customer service by engaging patrons in conversation while preparing their order's efficiently and accurately.
- Memorized measurements and ingredients for each menu item
Gymnastics Instructor
YMCA Of San Diego County
02.2015 - 08.2017
- Enhanced students'' gymnastics skills by providing personalized instruction and feedback.
- Developed individualized training plans to help athletes achieve specific goals and improve overall performance.
- Evaluated student progress regularly through assessments, adjusting teaching methods as needed for optimal results.
- Promoted a safe training environment by enforcing gym rules and following proper equipment usage guidelines.
- Implemented creative warm-up routines that prepared students physically and mentally for challenging workouts while minimizing injury risk.
Education
Bachelor of Science - Nursing
Palomar College
San Marcos, CA2027
High School Diploma -
Escondido High School
Escondido, CA06.2017
Skills
- Crisis Intervention
- Stress reduction techniques
- Patient Care Service
- Data entry, MS excel experience
- CAT Training (CPI)
- Cerner and One Source experience
- Insurance Knowledge
- Telephone Etiquette
- Payment Processing
Timeline
Financial Services Representative
Palomar Medical Center Poway ED
01.2022 - Current
Behavioral Health Specialist /Admitting Clerk
Aurora Behavioral Health Care
11.2017 - 11.2021
Creamologist
Creamistry
08.2017 - 04.2018
Gymnastics Instructor
YMCA Of San Diego County
02.2015 - 08.2017
Bachelor of Science - Nursing
Palomar College
High School Diploma -
Escondido High School
Similar Profiles
Cynthia A. ChesyCynthia A. Chesy
Med-Surg/Telemetry Registered Nurse at Palomar Health PowayMed-Surg/Telemetry Registered Nurse at Palomar Health Poway
Mandeep Toor RN , BSNMandeep Toor RN , BSN
RN at Palomar Medical CenterRN at Palomar Medical Center
Adrian AdibAdrian Adib
Volunteer at Palomar Medical Center EscondidoVolunteer at Palomar Medical Center Escondido