Vanessa Swann
Oceanside
Summary
Dynamic professional with extensive experience in cleaning and customer service, notably at Red Rose Cleaning Service. Proven ability to enhance workplace cleanliness and foster customer loyalty through effective communication and teamwork. Skilled in multitasking and adapting to varying workloads, consistently delivering exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cleaner
Red Rose Cleaning Service
Brevard, NC
12.2025 - 06.2026
- Ensured cleanliness and sanitation of assigned areas using industry-standard cleaning supplies.
- Operated vacuum cleaners, floor buffers, and other equipment to maintain surfaces effectively.
- Followed safety protocols and guidelines to promote a hazard-free environment.
- Collaborated with team members to complete cleaning tasks efficiently and on schedule.
- Assisted in training new staff on proper cleaning techniques and safety measures.
- Adapted quickly to varying workloads while maintaining attention to detail in all tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Customer Service Cashier
Bojangles'
Brevard, NC
06.2024 - 11.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional service, resolving customer inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Implemented promotional displays, increasing product visibility and customer engagement.
- Supported inventory management by restocking merchandise and monitoring stock levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Walmart
Brevard, NC
11.2024 - 02.2025
- Managed cash register, balanced daily sales, and ensured accuracy in financial reporting.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Enhanced store security by identifying and reporting suspicious activities.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Brevard High School
Brevard, NC06.2026
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Multitasking
- Teamwork and collaboration
- Adaptable and flexible
- Communication and interpersonal skills
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Cleaner
Red Rose Cleaning Service
12.2025 - 06.2026
Customer Service Cashier
Walmart
11.2024 - 02.2025
Customer Service Cashier
Bojangles'
06.2024 - 11.2025
High School Diploma -
Brevard High School