Vanessa Stone
Pacific Grove
Summary
Dynamic Account Manager with a proven track record at Watters Designs, excelling in client relations and strategic planning. Expert in issue resolution and customer relationship management (CRM), I enhanced client satisfaction and retention through proactive communication and relationship building, driving revenue growth and fostering long-term partnerships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Monterey County of Education
05.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Operations Manager
Epiphany-Boutique
01.2022 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Substitute Paraprofessional, Special Education
Monterey County of Education
03.2021 - 12.2021
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Prepared instructional materials under the direction of lead teachers, enhancing the quality of lessons delivered to students.
- Contributed to a collaborative team environment by sharing ideas, resources, and strategies with colleagues to improve overall student outcomes.
- Supported classroom management, maintaining a safe and positive environment that promoted inclusion and respect among students.
- Provided one-on-one assistance to students with various disabilities, fostering academic growth and independence.
- Provided supervision during lunchtime or recess periods as needed while ensuring the safety and well-being of all children present at those times.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Account Manager
Watters Designs
04.2008 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Bridal Stylist
Renee Strauss for the Bride
05.2004 - 02.2008
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
- Maximized showroom space utilization by creating visually appealing displays that highlighted seasonal trends in the industry.
- Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Provided emotional support and companionship to clients.
Education
Post Graduate Study - Fashion Design
Paris Fashion Institute
Paris, France09.1998
Bachelor Of Science - Fashion Design
Texas Womens University
Denton12.1997
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Relationship building and management
- Issue resolution
- Documentation and reporting
- Customer relationship management (CRM)
- Cross-functional collaboration
Certification
30 day Emergency Sub Permit
Passed CBEST test
Timeline
Substitute Teacher
Monterey County of Education
05.2024 - Current
Operations Manager
Epiphany-Boutique
01.2022 - 05.2024
Substitute Paraprofessional, Special Education
Monterey County of Education
03.2021 - 12.2021
Account Manager
Watters Designs
04.2008 - 03.2020
Bridal Stylist
Renee Strauss for the Bride
05.2004 - 02.2008
30 day Emergency Sub Permit
Passed CBEST test
Post Graduate Study - Fashion Design
Paris Fashion Institute
Bachelor Of Science - Fashion Design
Texas Womens University
Similar Profiles
Mireya Flores DavalosMireya Flores Davalos
Administrative Assistant II at Monterey County Office of EducationAdministrative Assistant II at Monterey County Office of Education
Viviana AlanisViviana Alanis
Assistant Teacher at Monterey County Office of EducationAssistant Teacher at Monterey County Office of Education
Maneesh A MathiasManeesh A Mathias
Human Resources Generalist at Monterey County office of EducationHuman Resources Generalist at Monterey County office of Education