Vanessa Simmons
Thermal
Summary
Results-driven Recovery Specialist with a solid background in third-party liability claims and customer service. Exceptional time management and documentation skills enhance operational efficiency and support accurate case management. Ready to leverage expertise to improve claims processing and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Recovery Specialist
Paratus Partners LLC
Brea, CA
08.2019 - 06.2026
- Reviewing patient accounts for potential - third party liability claims.
- Contacting attorneys, insurance carriers and Patients for claim information.
- Documenting all accounts and communications.
- Maintaining accurate notes and records in the system.
- Following HIPAA and confidentiality requirements.
- Using EPIC and other systems to upload documents to patients cases.
Call Center Representative
Auto Protection Alliance
Irvine, CA
02.2012 - 07.2019
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries regarding auto protection plans efficiently and accurately.
- Documented customer interactions in CRM system, ensuring timely follow-up on unresolved issues.
- Assisted in training new representatives on call handling procedures and company policies.
Education
High School Diploma -
Warren High School
Downey, CASkills
- insurance verification
- Claims review and investigation
- Data entry and documentation
- Problem solving
- Case Management
- Attention to detail
- Multi-tasking
- Time Management
- Third party liability knowlege
Timeline
Recovery Specialist
Paratus Partners LLC
08.2019 - 06.2026
Call Center Representative
Auto Protection Alliance
02.2012 - 07.2019
High School Diploma -
Warren High School