Vanessa Shima
Charlottetown
Summary
Experienced in creating warm and welcoming environments for guests, leveraging excellent communication and organizational skills to ensure smooth operations. Proven track record of providing personalized service and promptly addressing guest needs, with exceptional customer service and multitasking abilities in a high-energy hospitality environment. Thrives in fast-paced settings, flourish in guest interactions and coordinating logistics. Eager to transition into a new field and contribute to a dynamic team by leveraging these skills.
Overview
8
8
years of professional experience
Work History
Hostess
Boston Pizza
07.2023 - Current
- Greeting guests
- Escorting customers to their tables
- Taking reservations
- Answering phone calls and customer inquiries
- Assisting restaurant staff when necessary
- Maintaining clean and organized tables, chairs, and dining sets
Barista-Trainee
Toffee Frappz
08.2021 - 10.2021
- Brewing and Steaming methods
- Latte art and pouring techniques
- Customer care
- Always aiming at satisfying the customer's needs and wants
Data Entry team member
MLIMA
06.2021 - 06.2021
- Entering data of cooperative members and their respective cooperatives into one system
Workshop Facilitator
HVT Empower Project
06.2021 - 06.2021
- Fairly Coordinating a talk
- Ensuring that you bring everybody's mind to discussing a common goal
- Creating a comfortable atmosphere so that everyone can freely express their thoughts
Assistant supervisor
Magda Coffee
01.2017 - 01.2019
- Ensuring that the staff members are faithfully accomplishing their tasks specifically at the cashier's office
Education
IGCSE & A-Level Cambridge Certificate -
Nu-Vision High School
01.2020
Diplôme National du Brevet -
Ecole Française Antoine de Saint Exupéry
01.2017
Skills
- Greeting guests
- Customer service
- Patience and friendliness
- Phone etiquette
- Payment processing
- Table bussing & cleanliness
- Multitasking
- Task delegation & initiative
- Facilitation techniques
- Employee performance management
- Continuous learning attitude
- Self-motivation and discipline
Languages
Kinyarwanda
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
German
Elementary
Awards Certificates
- Certificate of Merit as School Head Girl
- Medal for inter-house tennis Girls doubles championships
- Certificate of participation in Joint Aviation Program (2018)
Academic Qualification Details
Advanced level of Cambridge International Education, 09/01/19, 06/30/20
Personal Information
Hobbies: Cooking and Baking, Playing Tennis, Voluntary Service, Interacting with diverse people
Timeline
Hostess
Boston Pizza
07.2023 - Current
Barista-Trainee
Toffee Frappz
08.2021 - 10.2021
Data Entry team member
MLIMA
06.2021 - 06.2021
Workshop Facilitator
HVT Empower Project
06.2021 - 06.2021
Assistant supervisor
Magda Coffee
01.2017 - 01.2019
Diplôme National du Brevet -
Ecole Française Antoine de Saint Exupéry
IGCSE & A-Level Cambridge Certificate -
Nu-Vision High School
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