Vanessa Sherman
San Diego
Summary
With 15 years of serving experience, I bring deep knowledge of how to provide great guest service so that every guest feels valued and is eager to return. My greatest strengths are building strong relationships with regulars, staying calm and efficient during busy rushes, and being attentive without being intrusive. I pride myself on being a team player, and someone management and coworkers can rely on. Additional strengths I have that I feel contribute to guests having a positive dining experience and make me an excellent candidate for this position include being very detail-oriented, extremely organized, and having great communication skills with both guests and staff. My long-term commitment to my previous employer reflects my reliability, dedication, strong work ethic, and passion for hospitality. I welcome the opportunity to bring my experience and commitment to great service to your team!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Pizza Nova
Solana Beach
07.2014 - 11.2025
- Greeted and seated guests upon arrival, ensuring a welcoming atmosphere, and seating them where they would be most comfortable.
- Accurately took guests' food and drink orders, both in person and over the phone, and ensure all orders are entered into the POS system correctly. As well as confirming that everything is correct before bringing guests their meals.
- Demonstrated in-depth knowledge of the full menu so that I could answer guests' menu inquiries, and successfully upsell items.
- Checked on guests regularly in a friendly, unobtrusive manner to ensure they had everything they needed, without interrupting their dining experience.
- Provided outstanding customer service to ensure guests have a memorable and positive experience, making certain they would want to dine with us again.
- Built strong guest relationships that resulted in a steady base of returning regulars.
- Performed opening and closing duties, such as setting up the dining area, and restocking supplies as needed. As well as pre-bussing and bussing tables during my shift.
- Trained new employees.
Seasonal Sales Associate
Sephora
San Diego
11.2015 - 12.2017
- Greeted customers as they entered the store, and guided them toward the products they were looking for.
- Helped customers in person and over the phone by answering questions and giving product information and recommendations.
- Maintained cleanliness and organization of sales floor and product displays.
- Kept the checkout area clean, organized, and stocked while handling payments and completing transactions.
- Bagged and wrapped items carefully, and made sure customers received their receipts and the correct change.
Education
Bachelor of Science -
SUNY At Albany
Albany, New York01-2012
Certification
Responsible Beverage Service (RBS)
Food Handler Certification
Timeline
Seasonal Sales Associate
Sephora
11.2015 - 12.2017
Server
Pizza Nova
07.2014 - 11.2025
Bachelor of Science -
SUNY At Albany