Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Shaw

Calgary,AB

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

10
10
years of professional experience

Work History

Emergency Dispatcher

Nation Safe Drivers
01.2023 - Current
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Monitored flow of paperwork and directed information to appropriate departments.

Law Firm Assistant

Zahid Law Firm
01.2020 - 01.2023
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.

Customer Service Representative

Singlepoint Communications
03.2015 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Personal Support Worker Assistant/Volunteer

New Horizons Tower
01.2013 - 04.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Graduate Certificate - Person Support Worker

Everest College
Toronto, ON
05.2015

High School Diploma -

Crawford Adventist
Toronto, ON
06.2012

Skills

  • Document Workflow
  • Resolve Systems Service Management
  • Customer Satisfaction
  • Patient Information
  • Direct Counseling
  • Medication Side Effect Knowledge
  • Light Maintenance Duties
  • Service Documentation
  • Medication Reminders
  • Insulin Injections
  • Managing Transportation
  • Project Requirements
  • Privacy and Confidentiality
  • Complex Problem-Solving

Timeline

Emergency Dispatcher

Nation Safe Drivers
01.2023 - Current

Law Firm Assistant

Zahid Law Firm
01.2020 - 01.2023

Customer Service Representative

Singlepoint Communications
03.2015 - 12.2019

Personal Support Worker Assistant/Volunteer

New Horizons Tower
01.2013 - 04.2018

Graduate Certificate - Person Support Worker

Everest College

High School Diploma -

Crawford Adventist

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Vanessa Shaw