Vanessa Santillan
South Gate
Summary
Dynamic, organized and responsible professional with a proven track record and adept in document and information management. My priority is to ensure participants have a positive experience, and I take pride in being one of the first people they interact with to establish rapport. My experience in data management helps streamline processes, maintain accurate records, and support informed decision-making. I thrive in fast-paced environments where attention to detail, clear communication, and a commitment to service excellence are key to success. I work well in groups and understand the importance of a positive office culture and am confident in taking the initiative to complete and improve on my own assignments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative & Data Assistant
EntreNous Youth Empowerment Services
06.2024 - Current
- Coordinate application drop-off and review eligibility requirements with potential participants to ensure full completion of application and submission of required documents.
- Review and ensure application completion, schedule LS/CMI assessments and pre-eligibility intake process for SECTOR program.
- Point of contact for participant inquiries made through email, phone, and text messaging.
- Support with program information sessions and program orientation.
- Coordinate program enrollment logistics including internal/external management systems.
- Coordinate with case managers to discuss needs of participants, including keeping in communication with house managers/parole officers.
- Complete monthly reports documenting participant enrollment, narrative summaries, outreach, and success stories.
- Manage participant enrollment dates, including and not limited to demographics, employment status, resources needed.
- Conduct follow-up phone calls within the 30-60-90 day upon program completion.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Project Coordinator
Constitutional Rights Foundation
09.2022 - 06.2024
- Assistant to the President of the organization, as well as the Senior Program Director for the Leadership & Civic Participation Program.
- Allocated resources and materials to respective departments to accommodate needs.
- Served as point-of-contact to support order management, reporting, and general information of our programs.
- Created status reports for senior management.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators in a timely manner.
- Lead the CYB program, which oversaw the process of 12 selected members across the United States complete their community outreach project.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Receptionist Administrator
Pacifica Neuropsychology Center
11.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Point of contact for new clients seeking information about the therapists, services, and eligibility; as well as communication between lawyers, and insurance companies for any workers compensation clients.
- Documentation and management of client’s sensitive information including dates of service and completion of progress notes from clinicians.
- Scheduled appointments for 8 clinicians for in person therapy, virtual sessions, book accommodations for offsite offices, and any office related workshops and events.
- Build and maintain good rapport with clinicians, nurse case managers, legal assistants to ensure communication is effective.
- Handled complaints and questions, and re-directed calls to other team members.
Supervisor
Victoria's Secret
03.2015 - 07.2020
- Analyzed sales and reviewed WTD/MTD results to share with the management team.
- Executed floor sets involving beauty products and accessories, and communicated with the District Manager upon completion for feedback.
- Led a team of 12-15 associates in processing, replenishing, and maintaining detailing standards on the floor.
- Minimized shrink by ensuring the team correctly followed protocol and censored apparel, testers, and damages.
Education
Bachelor of Arts - Sociology
University of California, Irvine
Irvine, CA06-2022
Skills
- Organized document oversight
- Data storage and management
- Office administration support
- Records management and time allocation
- Problem-solving ability
- Detail-oriented data processing
Certification
- Human Resources Management
Languages
Spanish
Native/ Bilingual
Timeline
Administrative & Data Assistant
EntreNous Youth Empowerment Services
06.2024 - Current
Project Coordinator
Constitutional Rights Foundation
09.2022 - 06.2024
Receptionist Administrator
Pacifica Neuropsychology Center
11.2017 - 03.2018
Supervisor
Victoria's Secret
03.2015 - 07.2020
Bachelor of Arts - Sociology
University of California, Irvine
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