Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Sanchez

Stockton

Summary

Customer service representative with 8+ years experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Ember Technologies
10.2024 - 03.2025
  • Managed customer high volume ticket resolution through Zendesk , significantly reducing response times and and enhancing clients overall experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Forwarded invoices or efficiently handle billing requests.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Agent Support Specialist

LPT Realty
09.2021 - 10.2024
  • Enhanced agent satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined agent onboarding, enhancing system setup and readiness via zoom and slack.
  • Provided ongoing support to agents through coaching sessions, workshops, and webinars.
  • Managed daily operations of a high call volume , maintaining exceptional service standards and minimizing downtime.

Administrative Assistant

Cen Cal Glass
04.2019 - 09.2021
  • Answered multi-line phone system, routing calls, and scheduling appointments for technician to go out.
  • Process quotes daily ensuring accuracy and sending to customer via email, fax, and phone.
  • Organized financial transactions through square, as well as send invoices.
  • Monitored stock levels, ensuring timely ordering of material for jobs.

Customer Service Representative

California Check Cashing Stores
06.2017 - 04.2019
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Streamlined loan processing for faster turnaround times by implementing efficient document management systems.

Education

High School

Venture Academy
Stockton
06-2014

Skills

  • Customer relations
  • Conflict Resolution
  • Data Entry
  • Communication

Timeline

Customer Service Representative

Ember Technologies
10.2024 - 03.2025

Agent Support Specialist

LPT Realty
09.2021 - 10.2024

Administrative Assistant

Cen Cal Glass
04.2019 - 09.2021

Customer Service Representative

California Check Cashing Stores
06.2017 - 04.2019

High School

Venture Academy

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Vanessa Sanchez