Vanessa Sanchez
Stockton
Summary
Customer service representative with 8+ years experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ember Technologies
10.2024 - 03.2025
- Managed customer high volume ticket resolution through Zendesk , significantly reducing response times and and enhancing clients overall experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Forwarded invoices or efficiently handle billing requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Agent Support Specialist
LPT Realty
09.2021 - 10.2024
- Enhanced agent satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined agent onboarding, enhancing system setup and readiness via zoom and slack.
- Provided ongoing support to agents through coaching sessions, workshops, and webinars.
- Managed daily operations of a high call volume , maintaining exceptional service standards and minimizing downtime.
Administrative Assistant
Cen Cal Glass
04.2019 - 09.2021
- Answered multi-line phone system, routing calls, and scheduling appointments for technician to go out.
- Process quotes daily ensuring accuracy and sending to customer via email, fax, and phone.
- Organized financial transactions through square, as well as send invoices.
- Monitored stock levels, ensuring timely ordering of material for jobs.
Customer Service Representative
California Check Cashing Stores
06.2017 - 04.2019
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Streamlined loan processing for faster turnaround times by implementing efficient document management systems.
Education
High School
Venture Academy
Stockton06-2014
Skills
- Customer relations
- Conflict Resolution
- Data Entry
- Communication
Timeline
Customer Service Representative
Ember Technologies
10.2024 - 03.2025
Agent Support Specialist
LPT Realty
09.2021 - 10.2024
Administrative Assistant
Cen Cal Glass
04.2019 - 09.2021
Customer Service Representative
California Check Cashing Stores
06.2017 - 04.2019
High School
Venture Academy