VANESSA SAIED
Hamilton
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
3
3
years of professional experience
Work History
Front of house, Server/Bar Server
Boston Pizza
07.2023 - Current
- Ensure a clean dining environment for customers and fellow staff
- Working with POS system to place orders, manage bills, and handle complimentary items
- Handled large parties/events inquiries
- Trained new staff for front of house, providing guidance on restaurant standards and best practices
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Acted as a team player, and helped bar or service staff depending on which side of the house was busiest
- Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
Cooperative Education Student
Thinkr
02.2023 - 06.2023
- Assisted in organizing promotional events, leading to enhanced customer interaction with brand.
- Conducted market research to identify relevant information for the clients and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives
- Collaborated with sales team to create marketing materials that clearly communicated product benefits.
- Enhanced social media engagement through regular posting and audience interaction
- Developed content for newsletters and email campaigns to keep subscribers informed and engaged
- Researched interesting and relevant content to capture interest and improve site traffic
Sales Associate, Cashier
Winners TJX
08.2022 - 10.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted with fitting room management, monitored inventory levels, and supported loss prevention efforts
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
BBA - Business Administration
Brock University
St. Catherines, ON04.2027
High School Diploma -
St. Thomas More
Hamilton, ON06.2023
Skills
- Oral communication
- MS office proficient
- Organizational skills
- Complex Problem-solving
- Teamwork and collaboration
- Time management
- Digital content creation
- Research and analysis
- Innovation skills
- Arabic fluent
- Task initiative
- Networking strategies
Timeline
Front of house, Server/Bar Server
Boston Pizza
07.2023 - Current
Cooperative Education Student
Thinkr
02.2023 - 06.2023
Sales Associate, Cashier
Winners TJX
08.2022 - 10.2023
High School Diploma -
St. Thomas More
BBA - Business Administration
Brock University
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