VANESSA SAGASTUME
Hesperia
Summary
Customer service professional with over a decade of experience in enhancing member satisfaction and ensuring compliance in healthcare and retail environments. Proficient in HIPAA compliance, claims processing, and Salesforce, with a strong ability to guide customers through complex regulations and systems. Passionate about leveraging multilingual skills and advanced communication to innovate service solutions and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service
kaiser permanente
Remote
10.2022 - 12.2025
- Handle member inquiries on benefits, premiums, and claims, ensuring compliance and satisfaction.
- Facilitate insurance authorizations for timely medical service access, enhancing patient care.
- Guide members through Medicare-Medi-Cal regulations, ensuring accurate and compliant advice.
- Resolve member inquiries on benefits, premium payments, and web support, delivering comprehensive solutions while maintaining exceptional service standards.
- Remote
Customer Service
jacuzzi
05.2019 - 02.2021
- Handled inbound calls, resolving shipment queries efficiently.
- Facilitated new orders for spas and parts with precision.
- Utilized Salesforce for seamless CRM coordination.
- Addressed complex customer issues across multiple platforms.
- Ensured smooth operations, enhancing customer satisfaction.
Cashier
marshall
Upland
06.2016 - 02.2019
- Assisted customers with purchases, enhancing satisfaction and loyalty.
- Managed cash transactions with high accuracy, minimizing errors.
- Adapted to varied schedules to support team needs efficiently.
- Identified customer needs, improving service quality.
- Contributed to a smooth checkout process, boosting store efficiency.
Customer Service
walmart
Upland
06.2014 - 04.2016
- Welcomed customers, addressing needs swiftly, enhancing satisfaction and loyalty.
- Handled transactions with precision, ensuring accuracy and efficiency.
- Improved customer interaction skills, fostering a supportive shopping environment.
- Resolved complex customer inquiries efficiently while managing multiple transactions and maintaining store operational excellence.
- Coordinated with department managers to ensure product availability and maintain optimal inventory levels for customer satisfaction.
Education
High School Diploma -
Mojave River Academy
Colton, CA06-2014
Skills
- Spanish (fluent)
- Call Center
- Multitasking
- Epic
- Medical Terminology
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Salesforce
- Customer Service
LANGUAGES
Spanish (Native).
Timeline
Customer Service
kaiser permanente
10.2022 - 12.2025
Customer Service
jacuzzi
05.2019 - 02.2021
Cashier
marshall
06.2016 - 02.2019
Customer Service
walmart
06.2014 - 04.2016
High School Diploma -
Mojave River Academy