Vanessa Roccatani
Woodbridge,ON
Summary
Dedicated HR professional with a Bachelor of Commerce Degree in Human Resources Management, working towards CHRP designation. Acquired 2 years experience in administration and over 5 years experience in customer service. Adept in assisting with the recruitment of employees, as well as the management of existing staff. I am a reliable and quick-learning team player, offering excellent interpersonal, organizational, multi-tasking and time-management skills in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
North Woodbridge Dental
Woodbridge, ON
05.2022 - Current
- Managed office logistics by scheduling appointments, maintaining files, preparing insurance claim forms and processing payments.
- Promoted a friendly and positive office environment through consistently demonstrating outstanding customer service and professionalism.
- Acted as a liaison between patients and dental professionals to address concerns or inquiries relating to treatment plans, insurance coverage or billing issues.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Provided exceptional support to dental team members by ensuring up-to-date documentation of treatment plans as well as taking on additional administrative tasks such as coordinating staff schedules and ordering supplies.
Sales Associate
Calvin Klein
03.2017 - 05.2022
- Provided outstanding customer service to over 100 customers per day by leveraging extensive knowledge of products and fostering welcoming, positive experiences.
- Boosted sales by recommending additional products, paying special attention to customer's specific needs and preferences.
- Responded to customers' questions and provided friendly and courteous assistance in-person and via telephone.
- Maintained orderly presentation of sales floor through consistently restocking and reorganizing merchandise to ensure optimal visual appeal.
- Maintained energy and enthusiasm during busy, high-stress situations.
Education
Bachelor Of Commerce - Human Resources Management
York University
06.2023
High School Diploma -
St Jean De Brebeuf Catholic High School
Woodbridge, ON06.2018
Skills
- Customer Service (7 years)
- Administration (2 years)
- Recruitment and Selection
- Teamwork and Collaboration
- Interpersonal Skills
- Organizational Skills
- Conflict Resolution
- MS Office
- Google Workspace
- Applicant Tracking System (WorkDay)
Certification
CHRP Designation (In Process)
Timeline
Administrative Assistant
North Woodbridge Dental
05.2022 - Current
Sales Associate
Calvin Klein
03.2017 - 05.2022
Bachelor Of Commerce - Human Resources Management
York University
High School Diploma -
St Jean De Brebeuf Catholic High School